Remote IoT Technical Support Engineer - Bilingual

Samsara; Pachuca; A distancia; MXN 200,000 - 400,000; Jornada completa

Descripción de la vacante

A technology company specializing in IoT solutions is seeking a Technical Support Engineer to provide high-quality hardware and software support for customers. This remote position requires expertise in troubleshooting and excellent communication skills in both English and Spanish. The ideal candidate will have a B.S. in a technical field and experience in support roles. This role offers a competitive compensation package and opportunities for career development.

Servicios

Flexible working model

Health benefits

Competitive compensation package

Formación

• 3-5 years of experience in support or technical roles.
• Experience with hardware & software troubleshooting.
• Strong familiarity with CRMs.

Responsabilidades

• Troubleshoot and resolve customer issues with medium to high complexity.
• Author and maintain knowledge base articles.
• Provide feedback for product and process improvements.

Conocimientos

Bilingual proficiency in English and Spanish

Customer service skills

Technical troubleshooting

Strong communication

Educación

B.S. in Computer Science or Engineering

Herramientas

Zendesk

Salesforce

Descripción del empleo

A technology company specializing in IoT solutions is seeking a Technical Support Engineer to provide high-quality hardware and software support for customers. This remote position requires expertise in troubleshooting and excellent communication skills in both English and Spanish. The ideal candidate will have a B.S. in a technical field and experience in support roles. This role offers a competitive compensation package and opportunities for career development.