Remote IoT/SaaS Technical Support Associate

Samsara; Pachuca; A distancia; MXN 200,000 - 400,000; Jornada completa

Descripción de la vacante

A leading technology firm is seeking a Technical Support professional to join their team. This remote role involves providing exceptional technical assistance to customers through phone, chat, and email. Ideal candidates will have experience in technical support, a strong understanding of SaaS systems, and excellent communication skills. The position offers flexible working arrangements and opportunities for career development.

Servicios

Flexible working hours

Health benefits

Employee-led remote work

Formación

• 1 year of experience in a technical product support role preferably within SaaS, IoT, or networking environments.
• Comfortable interfacing with customers, translating complex technical concepts.

Responsabilidades

• Respond to inbound customer requests for assistance through live channels.
• Collaborate with other customer support teams to communicate and elevate customer issues.
• Utilize available knowledge, tools, and resources to resolve customer issues.

Conocimientos

Technical support experience

Customer service skills

Technical know-how

Communication skills

Flexibility

Educación

High school diploma

Associate’s degree or technical certifications

Herramientas

SaaS systems

Cloud applications

Descripción del empleo

A leading technology firm is seeking a Technical Support professional to join their team. This remote role involves providing exceptional technical assistance to customers through phone, chat, and email. Ideal candidates will have experience in technical support, a strong understanding of SaaS systems, and excellent communication skills. The position offers flexible working arrangements and opportunities for career development.