Remote IoT & SaaS Technical Support

Samsara; Pachuca; A distancia; MXN 732,000 - 1,007,000; Jornada completa

Descripción de la vacante

A leading tech firm is seeking a Technical Support professional to join their remote team in Mexico. You will provide exceptional technical assistance and troubleshooting for complex customer issues across various channels. Ideal candidates will have a Bachelor's degree in a technical discipline and 2-3 years of related experience, along with strong communication skills. You will work in a fast-paced environment aiming to improve customer satisfaction through effective collaboration and problem solving.

Servicios

Competitive total compensation

Health benefits

Flexible working arrangements

Formación

• 2-3 years of experience in a technical product support or specialist role.
• Demonstrated proficiency in troubleshooting hardware and software systems.
• Strong written and verbal communication skills.

Responsabilidades

• Serve as the initial technical point of contact for customer issues.
• Provide in-depth technical troubleshooting for advanced issues.
• Document detailed resolutions and create technical guides.

Conocimientos

Technical troubleshooting

Networking concepts

Cloud technologies

Analytical mindset

Effective communication

Mentoring

Educación

Bachelor's degree in Computer Science, Engineering, or Information Systems

Herramientas

Slack

Google Workplace applications

Descripción del empleo

A leading tech firm is seeking a Technical Support professional to join their remote team in Mexico. You will provide exceptional technical assistance and troubleshooting for complex customer issues across various channels. Ideal candidates will have a Bachelor's degree in a technical discipline and 2-3 years of related experience, along with strong communication skills. You will work in a fast-paced environment aiming to improve customer satisfaction through effective collaboration and problem solving.