Remote-Eligible Salesforce Tech-Functional Analyst (AMS)

Kyndryl; Ciudad de México; Híbrido; MXN 600.000 - 900.000; Jornada completa

Descripción de la vacante

Kyndryl is seeking a Salesforce Technical-Functional Analyst for AMS in Mexico City with exposure to Marketing Cloud, Sales Cloud, and Service Cloud. The role focuses on incident management, campaign validation, data integrity, and cross-functional collaboration across marketing, sales and IT teams.

The ideal candidate will have 5+ years in Salesforce environments, strong SQL/AMPscript skills, and the ability to optimize automations and journeys for performance and customer experience.

Formación

• Bachelor’s or engineering degree in a related field.
• 5+ years of experience with Salesforce clouds.
• Spanish native / English basic proficiency.

Responsabilidades

• Incident and Request Management in AMS: diagnose and resolve Salesforce incidents.
• Validate Marketing Cloud campaigns, journeys, and integrations with Sales/Service Cloud.
• Coordinate with marketing, sales, IT teams and external partners.
• Create/optimize SQL queries and AMPscript for segmentation and personalization.
• Participate in SIT/UAT testing and post-release stabilization.
• Analyze campaign performance and develop dashboards for decision-making.

Conocimientos

Salesforce Marketing Cloud

Sales Cloud

Service Cloud

SQL

AMPscript

Campaign segmentation

Data management

Educación

Bachelor’s degree in Systems / CS / IT / Digital Communication

Engineering degree

Herramientas

Jira

ServiceNow

Descripción del empleo

Kyndryl is seeking a Salesforce Technical-Functional Analyst for AMS in Mexico City with exposure to Marketing Cloud, Sales Cloud, and Service Cloud. The role focuses on incident management, campaign validation, data integrity, and cross-functional collaboration across marketing, sales and IT teams.

The ideal candidate will have 5+ years in Salesforce environments, strong SQL/AMPscript skills, and the ability to optimize automations and journeys for performance and customer experience.