Remote Customer Support Specialist | 20 PTO + US Hours

Atomic Hr; Tijuana; A distancia; MXN 408.000 - 612.000; A tiempo parcial

Ventajas ofrecidas por este puesto de trabajo

Fully remote

LATAM friendly

US business hours

PTO + holidays

Descripción de la vacante

Atomic Hr seeks a Customer Support Representative to handle daily tickets from travelers and park operators. You’ll follow triage playbooks, resolve what you can, and escalate issues needing leadership judgment.

Accuracy on bookings and payments is critical as tickets touch real trips and payments. Ideal candidates have 1–3 years in customer support, strong written English, and the ability to manage a high volume without sacrificing detail.

Formación

• 1–3 years in customer support or a similar role.
• Strong written English, suitable for U.S.-based travelers and operators.
• Comfortable handling a high volume of tickets with payment/booking detail accuracy.
• Calm, clear communication when travel is on the line.
• Familiar with AI tools to speed up repetitive parts of the job.

Responsabilidades

• Answer support tickets from travelers and park operators across chat, email, and phone.
• Triage each ticket against the team’s playbooks and resolve what’s within scope.
• Escalate payment, booking, or account issues needing leadership judgment.
• Use AI tools to draft responses faster and keep documentation current.
• Log recurring issues so the team can address root causes.
• Keep ticket notes and macros accurate so the next person isn’t starting from zero.
• Meet response and resolution targets during your shift.

Conocimientos

1–3 years in customer support

Strong written English

High-volume ticket handling

Calm communication

AI-assisted responses

Detail-oriented on payments

Reliability and follow-through

Herramientas

AI tools

Descripción del empleo

Atomic Hr seeks a Customer Support Representative to handle daily tickets from travelers and park operators. You’ll follow triage playbooks, resolve what you can, and escalate issues needing leadership judgment.

Accuracy on bookings and payments is critical as tickets touch real trips and payments. Ideal candidates have 1–3 years in customer support, strong written English, and the ability to manage a high volume without sacrificing detail.