Remote Call Center Representative

MCI; Torreón; A distancia; MXN 200,000 - 400,000; Jornada completa

Descripción de la vacante

A leading business services company is seeking Remote Call Center Representatives to support customer service initiatives. The role requires previous call center experience and strong English skills. You will handle inbound and outbound calls, resolve issues, and document interactions. The position is full-time and offers benefits including HMO coverage and bonuses.

Servicios

HMO coverage plus a dependent

Performance and loyalty bonuses

Free meal during training

Formación

• Previous call center experience is required.
• Must have a strong command of the English language.
• Typing speed of 20+ WPM.

Responsabilidades

• Handle inbound and outbound calls professionally.
• Resolve customer issues on the first call.
• Accurately document interactions.

Descripción del empleo

Remote Work-at-Home | Philippines

JOB TYPE: Full‑Time

PAY TYPES: Hourly

Position Overview

MCI is a fast‑growing tech‑enabled business services company with operations across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and cloud technology solutions across healthcare, retail, government, education, telecom, technology, e‑commerce, and financial services. Our contact centers are powered by both on‑site and remote agents.

We’re looking for enthusiastic Remote Call Center Representatives to support inbound and outbound customer service initiatives for a diverse portfolio of well‑known clients. In this role, you’ll handle incoming inquiries, proactively reach out to existing customers, and promote new products and services while delivering exceptional service.

Status: Requires strong proficiency in English (written and spoken) and prior call center experience. Candidates must reside within 80 km of our office.

You’ll Also Need

• A high‑speed internet connection
• An appropriate, quiet work environment
• High language proficiency in English
• Work‑from‑home experience

To be considered, you must complete a full application on our company careers page, including screening questions and a brief pre‑employment test.

Key Responsibilities

• Handle inbound and outbound calls professionally and efficiently.
• Resolve customer issues on the first call through effective problem‑solving.
• Research and retrieve information across systems to support customer needs.
• Accurately document interactions and process claims.
• Guide customers through options to find the best solutions.
• Follow scripts, policies, and procedures while using available resources.
• Protect customer privacy and handle sensitive information appropriately.
• Escalate complex issues to the appropriate team members.
• Stay current with training, updates, and program knowledge.
• Maintain consistent attendance and adhere to scheduling requirements.

Candidate Qualifications

• 18 years or older
• High school diploma or equivalent
• Previous call center experience
• Work from home experience
• Strong command of the English language
• Typing speed of 20+ WPM
• High speed internet connection
• Basic proficiency in Microsoft Office
• Familiarity with Windows operating systems
• Skilled in troubleshooting and follow-up
• Able to multitask and self‑manage effectively
• Excellent interpersonal skills

Conditions of Employment

• Must be authorized to work in the country where the job is based.
• Must be willing to submit up to a Level II background and/or security investigation with a fingerprint. Job offers are contingent on background/security investigation results.
• Must be willing to submit to drug screening. Job offers are contingent on drug screening results.

Compensation Details

Starting compensation is based on experience, and we offer a variety of benefits and incentives to support and reward our team members.

Benefits

• HMO coverage plus a dependent
• Dental coverage and in‑house dental assistance worth ₱5,000
• Free meal during training
• Career growth and learning opportunities
• Allowances for rice, clothing, laundry, and meals
• Performance and loyalty bonuses
• Frequent disinfection, fogging of workplace
• Opportunities for growth and promotion
• Employee shuttle services
• Company retreats and off‑site events
• Recognition gifts and treats

Physical Requirements

The job operates in a professional office environment. The employee will be largely sedentary and may be required to sit/stand for long periods while using a computer and telephone headset. Regular requirement to use computer and other office equipment, move objects up to 40 lbs.

Reasonable Accommodation

Policy to provide reasonable accommodation when requested by a qualified applicant or employee with a disability unless undue hardship.

Diversity and Equality

MCI embraces differences and is committed to a diversity, equity, and inclusive workplace. We maintain a work environment free from discrimination. All employment is based on merit and qualifications.

Legal Information

We are an equal opportunity employer. All qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, age, disability, or any other protected characteristic.