Regional Learning Manager, Amazon Customer Excellence System (ACES)

Amazon; Ciudad de México; Presencial; MXN 80,000 - 100,000; Jornada completa

Descripción de la vacante

A leading e-commerce company in Mexico is seeking a Regional Learning Manager to oversee ACES Learning initiatives. This role will lead a team, develop training programs, and analyze KPIs to support operational excellence. The ideal candidate has extensive experience in team leadership and technical training delivery, along with bilingual proficiency in Spanish and English. A Bachelor's degree is required.

Servicios

Inclusive work culture

Career growth opportunities

Health benefits

Formación

• 2+ years of team leadership experience.
• 7 years delivering training/information.
• Experience analyzing KPIs for decision-making.

Responsabilidades

• Lead and develop a learning team across multiple sites.
• Drive standardized learning & development strategies.
• Analyze learning-specific KPIs to drive improvement.

Conocimientos

Team leadership

Bilingual (Spanish and English)

Technical training delivery

Data analysis for KPIs

Coaching and mentoring

Educación

Bachelor's degree

Herramientas

Instructional design tools

Descripción del empleo

Description

The Amazon Operation team in Mexico team is seeking an experienced, hands‑on, and customer‑obsessed Regional Learning Manager to lead the ACES Learning initiatives across multiple delivery stations. This role will be responsible for the strategic execution of learning and development initiatives that support core business objectives for our Operations teams. The position requires working with internal stakeholders to design, plan, implement, and execute training programs that accelerate business growth and ensure operational excellence.

Key job responsibilities

• Lead and develop a team of Learning Managers and Coordinators across multiple sites
• Drive the development and implementation of standardized learning & development strategies
• Maintain safety and compliance training, ensuring targeted safety metrics are achieved or exceeded
• Analyze learning‑specific KPIs to drive compliance and improvement
• Collaborate with cross‑functional teams (WHS, Process Engineering, Launch and Expansion, Content Design)
• Monitor and improve department performance against established benchmark standards
• Provide strategic direction for training initiatives, including both financial and learning inputs/outputs
• Travel requirement of at least 60% between locations within the region
• Act as primary point of contact for senior operational leaders in the region

A day in the life

As a Regional Learning Manager at ACES Mexico, you'll split your time between data analysis and field work. Your mornings focus on reviewing learning metrics and KPIs across stations, followed by remote meetings with your Learning Managers team. The majority of your time (60%) involves traveling between delivery stations, conducting training observations, coaching team members, and meeting with station leadership. Throughout the day, you'll collaborate with cross‑functional partners on strategic initiatives while ensuring safety and compliance standards are maintained. Your day concludes with documentation and reporting to senior leadership.

About The Team

ACES MX Vision: Become Worldwide Operations reference by driving Operational Excellence.

ACES Mission: Promote Amazon's culture of innovation and excellence by influencing operations teams to identify, prioritize and deploy scalable mechanisms and solutions to optimize resources and achieve business objectives.

ACES MX Tenets

• We model the behavior and methods we teach.
• We set our priorities based on Brilliant Basics. When there is a conflict between two of them, a lower level BB may be prioritized only by business decision (i.e., Cost over Quality), considering the initiatives for their long‑term benefits.
• We don't assume; we research, develop, document and share standards that build a solid and sustainable foundation for operations, always supported by data.
• We standardize before we innovate (Don't reinvent the wheel!). Innovation is sought when the current standard has been exploited to the maximum. Challenging a standard will never be the same as not following it.
• We value diversity and build inclusive teams as a key factor for standardization and innovation, breaking down organizational silos.

Basic Qualifications

• 2+ years of team leadership experience
• Experience managing teams, or experience leading and influencing your team or organization
• Experience with leading and delivering technical training
• Bachelor's degree
• Experience in analyzing key performance indicators (KPIs) and using data to make decisions
• Bilingual proficiency in Spanish and English
• Experience that shows steady progression in Training/Learning Management for the last 5 years.
• 7 years of experience Delivering training/information to peers, hourly associates, and senior management.

Preferred Qualifications

• Knowledge of Lean Manufacturing & Continuous Improvement principles & techniques
• Experience coaching and mentoring at the management level
• Experience developing and implementing new strategies and procedures
• Experience completing complex tasks quickly with little to no guidance and reacting with appropriate urgency to situations that require a quick turnaround, or experience in a fast‑paced, high‑tech company
• Experience with adult learning theory and course facilitation
• Experience in instructional design, including needs analysis and multi‑media instruction

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Company – Servicios Comerciales Amazon Mexico S. de R.L. de C.V. – D44
Job ID: A3118450