Real-Time Security & Incident Response Agent

DoorDash; Ciudad de México; Presencial; MXN 60.000 - 90.000; Jornada completa

Descripción de la vacante

DoorDash seeks a Physical Security Agent for the Critical Incident Response Team (CIRT) to monitor, triage, and respond to incidents affecting global workforce, assets, and operations. You will analyze alerts, coordinate responses with regional/global partners, and escalate issues per GSS protocols.

This on-site, 40-hour-per-week role covers security operations, access control, incident response, and emergency preparedness, working nights, weekends, and holidays as required.

Formación

• 2–4+ years of experience in emergency management, public safety, dispatch, GSOC, or related security operations environment.
• CPR, First Aid, AED certification (current)
• Advanced First Aid training (EMT preferred)
• Strong analytical and situational awareness skills — able to prioritize under pressure
• Exceptional written and verbal communication, particularly in high-stakes or time-sensitive situations
• Familiarity with incident management systems and communication tools (e.g., Everbridge, Dataminr, OnSolve, or similar)
• Calm and composed in emergencies, with strong problem-solving and judgment skills
• Willingness to work non-standard hours, including nights, weekends, and holidays
• Fluency in English required; additional language skills (Spanish, French, or Mandarin) a plus
• Bachelor's degree or equivalent work experience in a relevant field (e.g., emergency management, criminal justice, homeland security)
• Great communication and relationship building skills

Responsabilidades

• Monitor and assess alerts from global intelligence, safety, and security systems to identify potential threats or incidents
• Patrol and assess potential behavioral escalations or concerns
• Conduct routine lobby and facility patrols to ensure safety, security, and compliance
• Perform door, camera, and access point checks
• Manage employee and guest badging, including badge printing, activation, and access level assignments (experience with Genetec, Lenel S2, or similar systems)
• Triage incidents, determining severity and escalation requirements in accordance with CIRT standard operating procedures
• Act as the initial point of contact for incident reporting, ensuring information is captured accurately and escalated efficiently
• De-escalate situations involving employees, vendors, and guests as needed
• Support activation and execution of emergency response and crisis communication protocols
• Coordinate with internal teams (e.g., Workplace, HR, Legal, Comms, Operations) and external partners (e.g., law enforcement, emergency services) during incident response
• Disseminate timely situational updates and intelligence to relevant stakeholders
• Maintain inventory, readiness, and restocking of first aid kits, AEDs, and other emergency response materials in coordination with Workplace teams
• Ensure emergency supplies are documented, tracked, and available to support incident response operations
• Maintain SOPs, post orders, incident reports, and audit records
• Ensure adherence to corporate safety, security, and compliance standards
• Maintain detailed logs, case notes, and documentation using Jira and other internal tools
• Participate in after-action reviews to improve process and operational efficiency
• Support local events, executive visits, and executive protection details from an incident monitoring, coordination, and escalation perspective
• Coordinate with Workplace, Security, and event stakeholders to ensure appropriate safety coverage and response readiness
• Monitor events for emerging risks, incidents, or escalations and facilitate timely response as needed
• Support after-hours, weekend, and holiday response as required by business needs
• Support special projects or operational needs as assigned
• Assist with credentialing, crowd flow, and safety monitoring during higher-volume office days or events
• Travel up to 5% as required for training or business support
• On-site role, 40 hours per week
• Schedule may vary based on operational needs
• After-hours, weekends, and holidays as required by business needs

Conocimientos

Emergency management

Public safety

Dispatch

GSOC

Security operations

Educación

Bachelor's degree or equivalent

Herramientas

Everbridge

Dataminr

OnSolve

Genetec

Lenel S2

Jira

Descripción del empleo

DoorDash seeks a Physical Security Agent for the Critical Incident Response Team (CIRT) to monitor, triage, and respond to incidents affecting global workforce, assets, and operations. You will analyze alerts, coordinate responses with regional/global partners, and escalate issues per GSS protocols.

This on-site, 40-hour-per-week role covers security operations, access control, incident response, and emergency preparedness, working nights, weekends, and holidays as required.