R5052680 Product Service Engineering Leader - Aeroderivative (m/f/d)- (Hybrid)

GE Vernova; Santiago de Querétaro; On-site; MXN 2,757,000 - 4,596,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Vision coverage

Prescription drug coverage

401(k) with company matching

Job summary

GE Vernova is seeking a Product Service Engineering (PSE) Leader to act as the technical heartbeat for our Aeroderivative fleet. You will guide a geographically dispersed team, manage field issue resolution, and drive a culture of technical excellence across the organization.

You will lead the global Front Line, orchestrate RCA in collaboration with product teams, mentor a field-first workforce, and influence product improvements.

Qualifications

• Bachelor of Science in Engineering (Mechanical, Aerospace, or related discipline).
• 10+ years of experience in product service, field engineering, or technical leadership within rotating equipment or power generation (US).
• 5+ years in a leadership capacity, including managing teams (US).
• Significant years of experience in product service, field engineering, or technical leadership within rotating equipment or power generation (MX).
• Solid years of experience in a leadership capacity, including managing teams (MX).
• Hybrid work environment allowed; must be able to work from a GE Vernova office a minimum of 3 days/week.

Responsibilities

• Lead the Global Front Line: own vision and strategy for the PSE organization, including the Quick Response Center (QRC).
• Drive Operational Excellence: set team priorities and performance standards for timely, high-quality field issue resolution.
• Orchestrate Lifecycle Support: manage transition from QRC to RCA with product-specific teams.
• Cultivate a High-Performance Culture: lead a global team of 5 direct leaders and ~50 professionals across hubs.
• Partner for Strategic Impact: collaborate across regions and units to support I&C and fleet reliability.
• Scale for Growth: support record new unit sales by expanding technical response capabilities.
• Influence Product Improvement: translate field insights into preventative measures and design improvements.

Skills

Global leadership

Cross-functional collaboration

Operational excellence

Root Cause Analysis

Education

BS in Engineering (Mechanical / Aerospace)

Job description

Job Description Summary

The Product Service Engineering (PSE) Leader will act as the technical heartbeat for our global Aeroderivative fleet, leading a high-performing, geographically dispersed team through a period of record-breaking growth. You will drive the "always-on" reliability required by industry-leading customers—from legacy power generation to hyper-scale data centers—by overseeing rapid, data-driven field issue resolution and fostering a culture of technical excellence.

Job Description

Roles and Responsibilities

• Lead the Global Front Line: Own the vision and strategy for our PSE organization, including the "Quick Response Center" (QRC). You will serve as the first line of defense for urgent customer inquiries, ensuring pragmatic, actionable solutions that keep our customers' operations running.

• Drive Operational Excellence: Set team priorities and performance standards to ensure timely, high-quality resolution of field issues, directly impacting customer sentiment and fleet availability.

• Orchestrate Lifecycle Support: Manage the seamless transition of complex issues from initial QRC response to deep-dive Root Cause Analysis (RCA) in partnership with dedicated product-specific teams.

• Cultivate a High-Performance Culture: Lead a global team of 5 direct people-leaders and ~50 total engineering professionals with primary hubs in Houston, Greenville, Queretaro, Madrid and India. Mentor a "field-first" workforce that balances technical rigor with rapid delivery.

• Partner for Strategic Impact: Collaborate across Regional Services, Commercial, Product Line, and Systems teams to support global Installation & Commissioning (I&C) and fleet-wide reliability.

• Scale for Growth: Support our record-breaking new unit sales by scaling our technical response capabilities to serve a diverse, high-growth customer base, including industry leaders in the Power Gen and Data Center sectors.

• Influence Product Improvement: Serve as the "Voice of the Customer," translating field insights into actionable preventative measures and design improvements.

Required Qualifications

• Bachelor of Science in Engineering (Mechanical, Aerospace, or related discipline).

• In US; Minimum 10+ years of experience in product service, field engineering, or technical leadership within the rotating equipment or power generation industry

• In US: Minimum 5 years experience in a leadership capacity, including managing teams.

• In MX: Significant years of experience in product service, field engineering, or technical leadership within the rotating equipment or power generation industry

• In MX: Solid years of experience in a leadership capacity, including managing teams.

• While a hybrid work environment, must be able to work from a GE Vernova office a minimum of 3 days/week.

Desired Characteristics

• Demonstrated success leading global, cross-functional, or remote teams.

• Passion for the Aeroderivative product line and rapid resolution in high-pressure environments.

• Strong technical background in gas turbine operation, maintenance, or field service.

• Ability to navigate complex stakeholder landscapes (Sales, Product Line, Field Services).

• Exceptional communication skills, with an ability to influence global stakeholders.

• Experience with data-driven problem solving, with a focus on quality and continuous improvement.

• Experience supporting non-traditional, high-demand customers (e.g., Data Centers, Hyperscalers).

• Advanced technical degree or MBA.

There is no sponsorship for the role now or in the future

GE Vernova offers a great work environment, professional development, challenging careers, and competitive compensation. GE Vernova is an Equal Opportunity Employer (https://www.eeoc.gov/sites/default/files/2022-10/22-088_EEOC_KnowYourRights_10_20.pdf) . Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.

GE Vernova will only employ those who are legally authorized to work in the United States for this opening. Any offer of employment is conditioned upon the successful completion of a drug screen (as applicable).

Relocation Assistance Provided: Yes

For candidates applying to a U.S. based position, the pay range for this position is between $152,400.00 and $254,000.00. The Company pays a geographic differential of 110%, 120% or 130% of salary in certain areas. The specific pay offered may be influenced by a variety of factors, including the candidate’s experience, education, and skill set.

Bonus eligibility: discretionary annual bonus.

This posting is expected to remain open for at least seven days after it was posted on September 30, 2026.

Available benefits include medical, dental, vision, and prescription drug coverage; access to Health Coach from GE Vernova, a 24/7 nurse-based resource; and access to the Employee Assistance Program, providing 24/7 confidential assessment, counseling and referral services. Retirement benefits include the GE Vernova Retirement Savings Plan, a tax-advantaged 401(k) savings opportunity with company matching contributions and company retirement contributions, as well as access to Fidelity resources and financial planning consultants. Other benefits include tuition assistance, adoption assistance, paid parental leave, disability benefits, life insurance, 12 paid holidays, and permissive time off.

GE Vernova Inc. or its affiliates (collectively or individually, "GE Vernova") sponsor certain employee benefit plans or programs GE Vernova reserves the right to terminate, amend, suspend, replace, or modify its benefit plans and programs at any time and for any reason, in its sole discretion. No individual has a vested right to any benefit under a GE Vernova welfare benefit plan or program. This document does not create a contract of employment with any individual.

GE Vernova is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.