Quality Methods Leader

OP Mobility; Monterrey; Presencial; MXN 775.327 - 1.119.917; Jornada completa

Descripción de la vacante

OP Mobility in Monterrey is seeking a Quality Methods Leader to ensure compliance with operational standards such as IATF 16949 and ISO 14001, while managing relationships with OEM customers.

The role involves overseeing customer claims and quality issues, supporting the implementation of quality policies, and participating in continuous improvement initiatives to enhance product reliability and customer satisfaction.

Formación

• Experience in quality assurance and compliance with IATF, VDA, ISO standards.
• Strong relationship management skills with OEM customers.
• Ability to analyze customer feedback and implement corrective actions.

Responsabilidades

• Ensure compliance with operational standards and customer-specific requirements.
• Act as the main quality interface with OEM customers.
• Manage customer claims and quality issues effectively.

Conocimientos

IATF 16949

VDA

ISO 14001

Quality Interface Management

Descripción del empleo

Quality Methods Leader

• Ensure compliance with company systems and operational standards, includingIATF 16949, VDA, ISO 14001, ISO, and othercustomer-specific requirements, while contributing tocontinuous system improvement
• Act as themain quality interface with OEM customers, ensuring clear communication, strong relationship management, and alignment withcustomer-specific requirements
• Manage and follow up oncustomer claims and first quality issues, ensuring rapid analysis, corrective actions, and proper communication with internal teams and the customer
• Support the implementation and communication of thequality policy and departmental quality objectives, ensuring employees are aligned with procedures, customer expectations, and internal standards
• Plan and implementminimum control methods and criteriafor products delivered to customers and for processes and inputs used in product realization, consideringcost, existing test methods, procedures, process structures, product reliability, and compliance with customer specifications
• Collaborate closely withTrade teams, Project departments, and Customer Representativesto ensure effective quality planning, monitor its effectiveness, and revise it when necessary
• Monitor and reportcustomer feedback and complaintsrelated to product performance to relevant departments and actively participate in initiatives aimed at reducingcustomer complaints and internal/external quality costs
• Monitor and assurefulfillmentand compliance withCustomer Specific Requirements
• Review, revise, and createquality instructions and procedureswhen necessary to ensureproduct performance and life-cycle test requirementsare met and to prevent recurrence of customer issues
• Participate incontinuous improvement activitiesand contribute to strengtheningquality management systems and operational processes
• Manage warranty-related topics by analyzing field returns and warranty claims, coordinating corrective actions with internal teams, and supporting initiatives to improve product reliability and customer satisfaction