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A leading engineering firm in Tijuana is seeking a Quality Engineer to manage the quality system and ensure customer satisfaction. This role involves conducting root cause analysis, implementing ISO standards, and overseeing supplier quality. The ideal candidate has a Bachelor's degree in Engineering, is fluent in English and Spanish, and possesses a minimum of 3–5 years of quality engineering experience. Supervisory responsibilities are also expected in this position.
-This position is responsible for the administration and implementation of continuous improvement in the quality system. Identify opportunities for process improvement to ensure customer satisfaction. Knowledge of problem solving tools to eliminate potential problems. Establish first contact with customer for any complaints, and development countermeasures to prevent recurrences. Support other departments in safety, delivery, and cost.
-Root cause analysis: Be able to effectively use the different problems solving tools such as 5 why, Fishbone diagram, pareto, 8D’s, Six Sigma, PDCA.
-Customer focused: Sense of urgency to provide feedback, implement containment actions, and establish permanent actions to eliminate customer complaints.
-Process Control: Implement process controls that will reduce process variation over all aspectsof production process.
-ISO: Be able to lead and manage the ISO standards via the use of work standards, instructions, visual aids. Establish and maintain inspection procedures, sampling test methods, and product quality assurance in compliance with ISO13485 and IATF 16949 standards.
-Supplier Quality: Direct communication with supplier to control their quality. Implement controls plans for incoming inspection. Process selection of possible suppliers with the use of PPAP's, or customer validation process.
-Approval of project final quality reports and issue Quality certificates for customer orders.
-Prepares the internal audit program to verify the effectiveness of the quality system, as well of the follow up audits to verify the on time corrective actions on the non-compliance items.
-Is responsible for maintaining the integrity of the documentation of the quality systems, updated the internal and external standard and international norms, and coordinates efforts to update the quality system: training, communicating new norms, changes in documentation, etc
-Other duties as requested directed or assigned.