Quality Control Eng., ACES

Amazon; San Andrés Cholula; Presencial; MXN 200,000 - 400,000; Jornada completa

Descripción de la vacante

A leading e-commerce company is seeking a Quality Control Engineer in Puebla. This role involves overseeing quality assurance processes within Last Mile Operations, ensuring SOP compliance, and conducting field audits. The ideal candidate holds a relevant degree, has strong communication skills, and is proficient in English. A willingness to travel within Mexico is required. Competitive salary and benefits are offered.

Formación

• Knowledge of continuous improvement methodologies.
• B2+ English level.
• Understanding of quality control methodologies.

Responsabilidades

• Ensure all Standard Operation Procedures are updated.
• Coordinate Standard Audit Tool monthly.
• Complete daily routines for address data quality.
• Perform audits and assessments of field processes.
• Identify areas for improvement and communicate quality issues.

Conocimientos

Analytical skills

Problem-solving skills

Communication skills

Interpersonal skills

Educación

Bachelor's degree in Engineering, Administration or similar

Descripción del empleo

Description

The Amazon Customer Excellence System Team (ACES) has an immediate need for a Quality Control Engineer. The QCE plays an essential role within AMZL ACES. This position is responsible for overseeing and executing quality assurance and control (QAQC) processes throughout the processes of a package in the Last Mile Operations.

Key job responsibilities

• Ensure that all Standard Operation Procedures (SOP's) are up to date and available in Policy 2.0 at all times.
• Standard Audit Tool (SAT) monthly coordination
• Complete daily routines in the field of address data quality with the aim to improve delivery quality.
• Perform audits, assessments and deep dives of field processes and procedures.
• Use logical thinking, analytical & problem‑solving skills to identify potential areas for improvement.
• Communicate any quality problems or concerns that are impacting the customer experience.

Basic Qualifications

• Bachelor's degree in Engineering, Administration or similar with continuous improvement methodology knowledge.
• B2+ English level
• Strong understanding of quality control methodologies.
• Strong communication and interpersonal skills, with the ability to collaborate effectively with diverse teams and stakeholders.
• Willingness to travel up to 20% of the time to various project sites across MX

Preferred Qualifications

• Green belt certification (optional)
• Engage multi-tasking in a fast-paced, high-energy environment
• Support project improvement events to achieve business goals with short and long term results.
• Offer feedback effectively related to Standard Process adherence
• 2+ years of experience in quality control

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Company

Servicios Comerciales Amazon México S. de R.L. de C.V.

Job ID: A3102538