Quality Analyst

Enovis; Estado de México; On-site; MXN 420,000 - 540,000; Full time

Job summary

Enovis is seeking a Quality Assurance Analyst in Mexico to handle product complaints and coordinate with customer service and distribution. You will generate investigation reports, archive records, and propose corrective actions to the Quality Engineering group.

The role requires 1–2 years in complaints, advanced English, and experience with Oracle, Agile, and MS Office. The successful candidate will input data in Agile, monitor KPI adherence, and help maintain procedures related to complaints

Qualifications

• 1–2 years of experience handling complaints (medical industry preferred).
• Advanced English for presentations, conversations, and writing about complaints.
• Proficient with MS Office, Oracle and Agile software. ISO 13485 knowledge is a plus.

Responsibilities

• Analyze and manage product complaints and coordinate with customer service and distribution.
• Generate investigation reports and propose corrective actions to Quality Engineering.
• Archive quality records and maintain related procedures; ensure KPIs are tracked.
• Input complaints data in Agile system and monitor closure on time and in full.
• Review and update procedures, work instructions, and visual aids for Complaints.

Skills

Professional degree

Complaint handling

Advanced English

MS Office

Oracle

Agile

ISO 13485

Interpersonal skills

Document control

CAPA process

Education

Professional degree

Tools

MS Office

Oracle ERP

Agile tools

Job description

Who We Are

ABOUT ENOVIS

Enovis Corporation (NYSE: ENOV) is an innovation-driven medical technology growth company dedicated to developing clinically differentiated solutions that generate measurably better patient outcomes and transform workflows. Powered by a culture of continuous improvement, global talent and innovation, the Company’s extensive range of products, services and integrated technologies fuels active lifestyles in orthopedics and beyond. For more information about Enovis, please visit www.enovis.com.

What You'll Do

Performs functions associated with quality assurance operations. Analyzes Product Complaints and works with customer service and distribution partners to gather data for complaint investigations.

ESSENTIAL FUNCTIONS. SPECIFIC RESPONSIBILITIES:

• Applies acquired job skills and procedures to complete assigned tasks.
• Semi routine tasks and recognizes the occasional need to deviate from standard practice.
• Requires instructions on new tasks and general supervision.
• Monitor reception of returned products related to complaints.
• Analyze returned products (As required).
• Confirm or dismiss reported defect, thru the information gathered and results of inspection / analysis done by the Complaints Quality Inspector.
• Archive quality records related to quality, per applicable procedures.
• Generate investigation reports.
• Propose corrective actions to Quality Engineering group.
• Generate, analyze and distribute complaints report.
• Input complaints information in Agile system and follow-up to closure, on time and in full.
• Maintain applicable procedures up to date and ensure adherence to them.
• Track adherence to pre-defined KPIs.

REQUIREMENTS: EXPERIENCE, EDUCATION, SKILLS, AND KNOWLEDGE.

Professional degree.

• 1-2 year of experience in complaint handling (preferably for medical industry.
• Advanced English level (perform fluid presentations, maintain conversation at a professional level, understanding and writing all information related to complaints).
• MS Office, Oracle, Agile.
• Knowledge in drawing interpretation, document control guidelines, risk assessments, BOMs, FMEAs, QSR ISO 13485:2016.
• Preferred background in Orthopedic Medicine, Medical Devices, or Physical Therapy.
• Strong interpersonal and communication skills required.
• Process and close complaints in Agile system.
• Creation and update of procedures, work instructions and visual aids related to Complaints.
• Execute internal audits (as applicable, if certified as internal auditor).
• Submit material transactions in Oracle.
• Create procedures, work instructions, visual aids, and other documents / forms in Agile.
• Stop operations due to safety risk or identification of quality noncompliance.
• Sign Quality-related records.
• Request and approve CAPAs.

EQUAL EMPLOYMENT OPPORTUNITY

Enovis provides equal employment opportunities based on merit, experience, and other work-related criteria without regard to race, color, ethnicity, religion, national origin, sex, age, pregnancy, disability, veteran status, or any other status protected by applicable law. We also strive to provide reasonable accommodation to employees’ beliefs and practices that do not conflict with Enovis policies and applicable law. We value the unique contributions that every employee brings to their role with Enovis.