Quality and CI Manager, IXD Operations

Amazon; Lerma; Presencial; MXN 200,000 - 400,000; Jornada completa

Descripción de la vacante

A leading global e-commerce company is seeking a Quality and CI Manager to lead quality management initiatives at their IXD facility in Lerma, Mexico. The candidate will drive operational excellence through effective training strategies and continuous improvement initiatives, while developing a strong team across multiple departments. Requirements include at least 3 years of management experience in quality or training and proficiency in continuous improvement methodologies. Competitive compensation and inclusive work culture offered.

Formación

• 3+ years of employee and performance management experience.
• 6+ years of management experience in quality or training roles.
• Experience with Six Sigma, Lean, or Kaizen methodologies.
• Track record of implementing large‑scale quality or training programs.

Responsabilidades

• Lead Quality, Learning, and CI departments through effective management.
• Drive site-wide quality standards and metrics.
• Design and execute comprehensive training strategies.
• Implement and oversee continuous improvement initiatives.
• Conduct root cause analysis for complex operational issues.

Conocimientos

Employee management

Performance management

Quality management systems

Continuous improvement methodologies

Data analysis skills

Problem-solving skills

Cross-functional project leadership

Strategic planning

Communication skills

Stakeholder management

Educación

Bachelor’s degree or equivalent

Master’s degree in a related field

Descripción del empleo

Our MXCF Operations network is seeking a strategic leader to join our team as Quality and CI Manager at our IXD facility. In this role, you will lead the site's quality management system, learning programs, and continuous improvement initiatives while developing a team of managers and supervisors across multiple departments.

Key Responsibilities

• Lead and develop Quality, Learning, and CI departments through effective management of Area Managers.
• Lead change management initiatives for new process implementations.
• Drive site-wide quality standards and metrics while ensuring compliance with network requirements.
• Design and execute comprehensive training strategies to support operational excellence.
• Implement and oversee continuous improvement initiatives across all departments.
• Develop data‑driven action plans to address quality defects and process gaps.
• Partner with Operations leadership to optimize processes and drive efficiency.
• Lead root cause analysis and problem‑solving initiatives for complex operational issues.
• Create and maintain quality management systems and learning programs.
• Manage budget and resources for Quality, Learning, and CI departments.
• Drive innovation and best‑practice sharing across the network.
• Ensure standardization of quality processes and training methodologies.
• Analyze complex data to identify trends and improvement opportunities.
• Build strategic partnerships with regional Quality and Learning teams.

A Day in the Life

• Lead department reviews focusing on quality metrics, training effectiveness, and CI projects.
• Direct quality managers and learning managers in program execution and development.
• Conduct strategic assessments of quality systems and training programs.
• Drive high‑impact improvement projects affecting multiple operational areas.
• Oversee development and implementation of new training modules and quality processes.
• Lead quality strategy sessions with senior site leadership.
• Manage cross‑functional projects related to quality improvement and operational excellence.
• Collaborate with regional teams on quality standards and learning initiatives.

About the Team

We’re launching an exciting new operation in Mexico – our first Inbound Cross Dock (IXD) in the country! This represents a significant milestone in Amazon’s growth in Latin America, and you will be part of the founding team that will shape the future of our upstream operations in the region. This team will play a crucial role in Amazon’s supply chain network, managing the efficient flow of vendor and seller shipments to multiple Fulfillment Centers across Mexico. We’re focused on operational excellence, innovative solutions, and continuous improvement as we establish this key node in our logistics network.

Qualifications

• 3+ years of employee and performance management experience.
• Bachelor’s degree or equivalent, or 2+ years of Amazon (blue badge/FTE) experience.
• Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays.
• 6+ years of management experience leading teams in quality, training, or continuous improvement roles.
• Demonstrated expertise in quality management systems and continuous improvement methodologies (Six Sigma, Lean, Kaizen).
• Strong track record implementing large‑scale quality or training programs.
• Advanced data analysis and problem‑solving skills.
• Experience with performance management and team development.
• Proven ability to lead cross‑functional projects and drive process improvements.
• Strong business acumen and strategic planning capabilities.
• Excellent communication and stakeholder management skills.
• English proficiency.
• Master’s degree in a related field.
• Six Sigma Black Belt certification.
• 8+ years in manufacturing, logistics, or operations environments.
• Experience with adult learning principles and training program development.
• Track record of implementing successful CI initiatives in large operations.
• Proficiency in statistical analysis and quality tools.
• Advanced project management skills.

Disclaimer & Accommodations

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.