QAPS Area Manager, SDC/IXD Operations

Amazon; Lerma; Presencial; MXN 60,000 - 90,000; Jornada completa

Descripción de la vacante

A global e-commerce leader is seeking a QAPS Area Manager in Lerma, Mexico, to ensure quality control and problem resolution in fulfillment processes. This role involves leading a team, managing quality metrics, and driving continuous improvement while meeting compliance standards. Ideal candidates have significant operations management experience and leadership skills, with a focus on operational excellence and customer satisfaction.

Formación

• 3+ years of employee and performance management experience.
• 5+ years Operations Management experience in manufacturing or related industry.
• Strong proficiency in data analysis and process improvement.

Responsabilidades

• Lead and develop QA and Problem Solve associates.
• Manage escalations and complex problem-solving scenarios.
• Ensure adherence to standard operating procedures.

Conocimientos

Data Analysis

Operations Management

Excel skills

Leadership

Educación

Bachelor's degree or equivalent

MBA

Descripción del empleo

Our MXCF Operations network delivers millions of packages and smiles to Amazon customers every day. We are looking for motivated, quality-focused individuals who want to join our team as a QAPS Area Manager (Quality Assurance & Problem Solve) at our Fulfillment Center. This critical role ensures the highest standards of quality control and problem resolution across all operational processes.

In this role, you will lead a specialized team of Quality Assurance (QA) associates and Problem Solvers, being responsible for maintaining excellence in quality metrics, reducing defects, and implementing effective problem-solving strategies. You will drive continuous improvement initiatives while ensuring compliance with Amazon's quality standards and operational requirements. Your team will be instrumental in identifying, tracking, and resolving operational issues that impact customer experience and network efficiency.

Key job responsibilities

• Leading and developing QA and Problem Solve associates
• Implementing and maintaining quality control processes
• Analyzing quality metrics and developing action plans
• Managing escalations and complex problem‑solving scenarios
• Collaborating with other departments to drive process improvements
• Ensuring adherence to standard operating procedures
• Supporting inventory accuracy initiatives
• Developing and implementing preventive measures to reduce errors
• Maintaining service level agreements through effective quality management

This role combines leadership, analytical thinking, and operational excellence to support Amazon's commitment to delivering customer experiences.

A day in the life

Your primary focus will be leading Quality Assurance and Problem Solve operations within our Fulfillment Center, ensuring the highest standards of quality and efficient issue resolution across all processes.

A typical day might look like this:

• Start your day reviewing quality metrics and problem solve backlog from previous shift
• Lead team huddles to discuss quality goals, critical cases, and address operational concerns
• Walk the floor to monitor quality control points and observe problem‑solving execution
• Coordinate with operations teams to implement quality improvements and resolve systemic issues
• Partner with process teams to analyze defect trends and develop preventive measures
• Coach and develop QA and Problem Solve associates through hands‑on feedback
• Monitor real‑time quality metrics and adjust staffing or processes as needed

This role is fast‑paced and quality‑focused - every day brings new challenges and opportunities to improve our customer experience!

About the team

We're launching an exciting new operation in Mexico - our first Storage and Distribution Center (SDC) in the country! This represents a significant milestone in Amazon's growth in Latin America, and you'll be part of the founding team that will shape the future of our upstream operations in the region.

This team will play a crucial role in Amazon's supply chain network, managing the strategic storage and distribution of inventory to multiple Fulfillment Centers across Mexico. We're focused on operational excellence, innovative solutions, and continuous improvement as we establish this key node in our logistics network.

Qualifications

• Bachelor's degree or equivalent, or 2+ years of Amazon (blue badge/FTE) experience
• 3+ years of employee and performance management experience
• Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays
• 2 years of Strong Operations Management Proficient in Data Analysis
• 5+ years Operations Management experience in manufacturing, production, distribution environment or related industry
• Supervisory responsibility for a minimum of 100 hourly employees
• Excel skills required
• English Proficient- 3+ years of performance metrics, process improvement or lean techniques experience
• MBA

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