QA Delivery Lead – Gaming Projects

Keywords Studios Plc; Ciudad de México; Presencial; MXN 900.000 - 1.700.000; Jornada completa

Descripción de la vacante

Keywords Studios expects an FQA Lead to drive delivery of assigned games QA projects to agreed quality standards, schedules and budgets, leading the test team and coordinating with the Project Manager and client.

You will oversee test strategy development, risk management, and performance reviews, while ensuring defect reporting quality and process compliance across teams in a fast‑paced environment.

Formación

• Strong QA leadership experience in video games or related industry.
• Understanding of outsourcing operations and the commercial environment in which Keywords Studios operates.
• Knowledge of risk management within QA and project delivery.
• Excellent leadership, communication and decision-making abilities.
• Ability to build effective relationships with clients and internal teams.
• Flexible and adaptable to changing priorities.
• Self-motivated, analytical and detail-oriented.
• Ability to manage deadlines and priorities in a fast-paced environment.
• Professional fluency in English, both written and spoken.

Responsabilidades

• Partner with the Project Manager to plan, manage and integrate projects within agreed schedules, budgets and delivery requirements.
• Develop and implement project test strategies and plans, ensuring effective execution against client expectations.
• Lead, brief and manage assigned test teams, delegating work clearly and efficiently.
• Monitor project progress, risks, quality and productivity, proactively addressing issues before they impact delivery.
• Maintain regular communication with Project Managers, clients and internal stakeholders, providing accurate status and end-of-day reporting.
• Manage client feedback, translate requirements into actionable internal tasks and appropriately challenge or decline requests when required.
• Ensure project deliverables meet agreed requirements and quality standards.
• Maintain the quality, consistency and accuracy of defect reporting and oversee defect databases in line with Keywords processes.
• Set, monitor and achieve project and team objectives.
• Regularly evaluate Testers, Seniors and AQAs, providing constructive qualitative and quantitative feedback.
• Support performance management and disciplinary processes in partnership with the Project Manager and HR.
• Provide guidance and support to Associate Leads on team and operational issues.
• Coordinate staffing and tester allocation with Resource Planning.
• Create build requests and deployment notifications as required.
• Maintain project documentation and internal knowledge bases.
• Ensure compliance with Keywords policies, processes, hardware/software requirements and security standards.
• Resolve operational and technical issues, escalating appropriately where required.
• Lead by example and demonstrate Keywords’ values and expected standards of professional behaviour.
• Perform other duties reasonably assigned by management.

Conocimientos

QA leadership

Test planning

Defect lifecycle

Leadership

Communication

English fluency

Herramientas

JIRA

TestRail

Confluence

SharePoint

Outlook

Excel

Teams

Descripción del empleo

Keywords Studios expects an FQA Lead to drive delivery of assigned games QA projects to agreed quality standards, schedules and budgets, leading the test team and coordinating with the Project Manager and client.

You will oversee test strategy development, risk management, and performance reviews, while ensuring defect reporting quality and process compliance across teams in a fast‑paced environment.