Project Manager, Service Delivery

CommandLink, LLC; México; A distancia; MXN 589,000 - 921,000; Jornada completa

Descripción de la vacante

A leading SaaS company in Mexico is seeking a Project Manager to manage service delivery for business customers. This fully remote role involves owning the order process, ensuring quality delivery, and coordinating resources. Candidates should have at least 5 years of telecommunications experience, including hands-on work with VoIP and SDWAN. Competitive compensation based on experience is offered.

Servicios

Flexible time off

Employee referral bonuses

Fun events at cool locations

Formación

• Minimum of 5 years of experience in telecommunications.
• Hands-on experience in SDWAN Implementation and VoIP.
• Ability to manage third-party resources effectively.

Responsabilidades

• Manage the entire delivery process for orders.
• Communicate regularly with customers for updates.
• Document dependencies and priorities for project execution.

Conocimientos

Telecommunications industry experience

Project Management

VoIP Implementation

SDWAN Implementation

Descripción del empleo

Command|Link is a global SaaS Platform providing network, voice services, and IT security solutions, helping corporations consolidate their core infrastructure into a single vendor and layering on a proprietary single pane of glass platform.

Command|Link has revolutionized the IT industry by tackling the problems our competitors create. In recognition of our unprecedented innovation and dedication, Command|Link has been awarded:

• SD-WAN Product of the Year
• ITSM Visionary Spotlight
• UCaaS Product of the Year
• NaaS Product of the Year
• Supplier of the Year
• AT&T Strategic Growth Partner

Command|Link has built the only IT platform at scale that solves ISP vendor sprawl and IT headaches. We make it easy for our customers to get more done, maximize uptime, and improve the bottom line.

Role Overview

As a Project Manager within our Service Delivery team, you will play a pivotal role in managing new orders for business customers across our range of services. Unlike traditional approaches, you will take ownership of orders from initiation to completion, eliminating handoffs between departments to enhance the overall customer experience. This role requires effective communication, project management skills, and a deep understanding of telecommunications services.

Full-Time, 100% Remote position. No travel to customer locations is required.

Important: English fluency is required. Please submit your resume in English.

Key Responsibilities

• Own and manage the entire delivery process for assigned orders, ensuring timely and high-quality delivery of services.
• Coordinate with internal and contracted third-party resources to meet customer requirements and delivery timelines.
• Regularly communicate with customers, providing clear and consistent updates throughout the entire delivery life cycle.
• Handle tasks such as ordering Internet Circuits, managing Hosted VoIP projects, and overseeing number porting processes.
• Document dependencies and priorities clearly for efficient project execution.
• Utilize hands-on delivery experience to drive successful outcomes for each project.
• Demonstrate expertise in SDWAN Implementation, VoIP porting, and Internet circuit ordering with carriers.

Qualifications

• Minimum of 5 years of experience in the telecommunications industry.
• Minimum of 5 years of experience in Service Delivery and/or Project Management.
• Hands-on experience in VoIP, SDWAN Implementation, and Internet Circuit ordering with carriers.
• Ability to document dependencies and priorities clearly.
• Proficient in effectively managing third-party resources.

Compensation & Work Schedule

• Annual Compensation: USD 32,000 – 50,000 (based on experience and skills).
• Multiple shift options available to support global customers.
• 100% Remote — work from anywhere in Taiwan.

Why You’ll Love Life at Command|Link

Join us at Command|Link, where you'll have the opportunity to shape the future of business communication. We value the innovative spirit and seek individuals ready to bring their unique vision and expertise to a team that values bold ideas and strategic thinking. Are you ready to make an impact?

What You’ll Enjoy

• Room to grow at a high-growth company
• An environment that celebrates ideas and innovation
• Your work will have a tangible impact
• Flexible time off
• Fun events at cool locations
• Employee referral bonuses to encourage the addition of great new people to the team