Project Manager - SaaS Colombia/México

SAMY Latam; Ciudad de México; Hybrid; MXN 700,000 - 1,300,000; Full time

Benefits offered by this job

Flexible schedule & hybrid work

Up to 3 weeks remote/work from any SAM

Birthday leave & holidays

Global mobility opportunities

Job summary

SAMY Latam is seeking a Project Manager for SaaS implementations to lead complex Sprinklr deployments for US enterprise clients from our Mexico City hub.

You will coordinate diverse teams, manage client relationships, oversee timelines and quality, and ensure value delivery with a focus on on-time, high-quality outcomes. English fluency and availability for travel are essential.

Qualifications

• Proven experience managing enterprise SaaS implementation projects end to end.
• Ability to translate technical requirements into clear plans, timelines and risks.
• Strong experience coordinating cross-functional teams and stakeholders.
• Excellent communication with technical and executive audiences in English (US clients).
• Willingness to travel up to 15% for kickoff, milestones and go-live support.

Responsibilities

• Manage end-to-end Sprinklr implementation projects with detailed plans.
• Coordinate cross-functional teams including technical and client stakeholders.
• Lead steering committees and provide project status, risks and mitigations.
• Monitor health metrics and ensure smooth handovers to client success teams.
• Contribute to PM frameworks and share lessons learned to improve delivery.

Skills

SaaS project delivery

Stakeholder management

English fluency

Cross-functional coordination

Travel readiness

Tools

Sprinklr

Job description

About SAMY

We weren't built to follow, we were built to lead.

SAMY is the global powerhouse redefining brand communication for a social-first world—helping brands stay relevant, shape culture, and build real connections at the speed the world moves. Since 2013, we've grown from a bold idea into a global force: 1,200+ experts, 17+ offices, 55 markets, 22+ countries. We launch 40+ campaigns a week, create one piece of content every minute, and generate +$500K in revenue every day.

We are Path Finders: curious, ambitious, and never afraid to challenge what's next.

We don't play it safe. We build what's next.

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Role Mission

As Project Manager SaaS Implementation, reporting to the Global Implementation Director, you will lead the end-to-end delivery of complex Sprinklr implementation projects for US enterprise clients, coordinating cross-functional teams and client stakeholders, acting as the primary client liaison, and serving as the operational backbone of the practice to ensure on-time, high-quality delivery that maximizes client value and satisfaction.

Key Responsibilities

• Manage end-to-end delivery of Sprinklr implementation projects, creating and executing detailed project plans aligned with client business objectives.
• Coordinate cross-functional teams, including technical consultants, solution architects, implementation managers, and client stakeholders.
• Serve as primary client liaison, leading steering committees and executive briefings, and communicating project status, risks, and mitigation strategies.
• Monitor project health metrics, proactively addressing risks and timeline challenges, and ensure a seamless handover to client success teams.
• Contribute to project management frameworks, best practices, and quality standards for the US implementation practice, sharing lessons learned to improve delivery efficiency.

Skills & Experience

• Proven experience managing enterprise SaaS implementation projects end to end, with solid understanding of technical delivery processes (Sprinklr or similar CXM/social platforms is a plus).
• Ability to translate technical requirements into clear project plans, timelines, and risk mitigation strategies.
• Strong experience coordinating cross-functional teams and managing client and executive stakeholders.
• Excellent communication skills with both technical teams and executive audiences, including advanced/fluent English to work with US clients.
• Availability to travel up to 15% for kickoffs, milestone reviews, and go-live support.

Benefits

• Work your way — Flexible schedule, hybrid work, and the opportunity to work up to 3 weeks a year from any SAMY office around the world.
• Time that matters — Celebrate your birthday with a day off, plus company holidays on December 24th and 31st to recharge.
• Grow with us — Global mobility opportunities, mentorship, parenthood support, and a transparent performance-driven compensation framework.
• Be part of the journey — Help shape our team through our referral program and enjoy a collaborative, social culture, backed by a transparent, performance-driven compensation framework that rewards impact and supports your growth.

The SAMY Mindset

Forget the job description for a second. The real question is: are you a Path Finder? Bold enough to challenge what's possible. Collaborative enough to build it together. Driven enough to make it happen.

We don't just hire for roles, we hire for mindset. We look for people who communicate with honesty, collaborate without ego, embrace change with energy, and take real ownership of what they build.

We're not looking for people who think the same, we're looking for people who want to grow with us.

Here’s What It Actually Looks Like To Belong Here

Be Kind — because respect, trust, and honest feedback make great teams stronger.

Go Beyond — because good is never enough when excellence is the standard.

Craft Together — because the best ideas don't happen in silos.

Enjoy the Journey — because growth lives outside the comfort zone.

Own It — because real impact starts with accountability.

If this feels like your kind of adventure, let’s build something together.

Diversity & Inclusion

At SAMY, difference is not something we accommodate, it's what makes us stronger.

With a team made up of 70% women and more than 35 different nationalities, our different backgrounds, perspectives, and experiences challenge our thinking, sharpen our creativity, and push us to build better work, and a better company.

We are committed to creating an inclusive, accessible, and barrier-free environment where everyone feels seen, heard, and empowered to thrive. And if you need support or adjustments along the way, we'll make sure you have what you need to do your best work.

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