Program Manager Associate Sr

Plexus Corp.; Región Centro; Presencial; MXN 350,000 - 450,000; Jornada completa

Descripción de la vacante

A global technology services company in Mexico is seeking a role that provides advanced support to Program Managers, driving problem resolution and enhancing customer satisfaction. Candidates should have a minimum of a post-high school education and three to five years of related experience. This position involves daily customer interactions and responsibilities including performance metrics reporting and coordination for customer site visits.

Formación

• A minimum of a post-high school education is required; a Bachelor’s degree is preferred.
• Three to Five years of related experience is preferred.

Responsabilidades

• Drives problem resolution and Continuous Improvement on behalf of PM.
• Prepares and maintains performance data, conducts analysis, and presents findings.
• Plans and coordinates materials for customer site visits and business reviews.
• Takes lead on day-to-day customer engagement on tactical matters.
• Daily interface for POs, commitment dates, queries, and requests.

Educación

Bachelor's degree or equivalent

Descripción del empleo

Purpose Statement: Provides advanced level support to Program Managers to improve delivery performance and enhance customer satisfaction, performance metrics reporting and analysis. Coordinates with Production Supervisors and Team Leads on variances to production plan, independently initiates and coordinates resolution of minor variances with internal functions and customers.

Key Job Accountabilities

• Drives problem resolution and Continuous Improvement on behalf of PM, ensuring closure of actions and working with other functions as necessary
• Prepares and maintains CFT performance data (delivery, customer satisfaction, quality, etc), conducts analysis and present findings and recommendations to PMs
• Plan, coordinate and prepare advanced materials for customer site visits, QBRs and business reviews, in coordination with Customer Experience Team
• Takes the lead on day to day customer engagement on tactical matters, including follow up of overdue Account Receivables. Full ownership of CRGs' communication with Customer, coordination with CFT, inventory & metric control. Engaging the Customer on CRG and other metric control as well as potentially supporting APQP.
• Daily customer interface for POs, commitment dates, queries and requests. Works with PM on coordination of cNPS improvement plan activities in the CFT and with customer

Education/Experience Qualifications

• A minimum of a post-high school education (college, vocational school or specialized training) is required; a Bachelor’s degree is preferred.
• Three (3) to Five (5) years of related experience is preferred
• An equivalent combination of education and experience sufficient to successfully perform the key job accountabilities may be considered.

Other Qualifications

• N/A

Physical Requirements

• N/A

Travel Requirements

• N/A

This document does not represent a contract of employment and is not intended to capture every possible assignment the incumbent could be asked to perform.