Professional Services Engineer

CodeRoad; Ciudad de México; Remote; MXN 1,299,000 - 2,042,000; Full time

Benefits offered by this job

Health insurance assistance program

Holidays Off & Paid Time Off

Competitive USD pay

Job summary

CodeRoad, a technology execution partner trusted by North American clients since 2002, is hiring for remote deployments and client account launches. You will configure, deploy, and maintain client platforms, ensuring accurate implementations and smooth transitions across packages.

Join a high-trust, growth-focused environment with exposure to U.S.-based client teams, and opportunities to advance technical mastery through dedicated training and multi-project pipelines.

Qualifications

• 1+ years of practical experience in software implementation, technical application support, systems configuration, or related technical operations.
• Hands-on exposure to basic server configuration, virtual machines (VMs), and secure VPN connections.
• Familiarity with Agile/Scrum delivery practices and ticketing workflows (e.g., Jira).
• High level of personal accountability, structured problem-solving, and ability to manage multiple deployments and configurations.
• Fluent English proficiency for daily collaboration with North American clients and teams.

Responsibilities

• Review existing client packages and transitions within updated product structures, ensuring features and configurations are maintained.
• Configure, set up, and launch new client accounts, platforms, and websites based on tailored requirements.
• Perform product setup, package updates, account configurations, and validation activities.
• Validate configurations, troubleshoot issues, and ensure changes meet quality standards.
• Document deployment workflows, runbooks, migration procedures, and onboarding guides.
• Coordinate with internal teams and client-facing staff for smooth deployments and timely issue resolution.

Skills

Software implementation

Server configuration

Agile delivery

Ownership & detail oriented

English communication

Tools

Jira

Job description

About CodeRoad

CodeRoad is a technology execution partner trusted by companies across North America since 2002. We work alongside our clients to engineer, modernize, and scale the technology that powers their businesses, combining deep technical expertise, specialized teams, and shared accountability for outcomes. Our capabilities span product engineering, platform engineering, legacy modernization, and AI engineering.

Our engineers, designers, delivery leaders, and technology specialists collaborate through Velocity Studios: specialized teams developed within CodeRoad to deliver complex technology initiatives. Being assigned to a project means you become part of a collaborative environment where you can strengthen your expertise, take ownership of meaningful work, and grow alongside experienced professionals.

Why Build Your Career at CodeRoad?

• High-Velocity Work & Client Exposure: We work close to the technology, teams and roadmaps that move real outcomes. Direct engagement with U.S. client teams and roadmaps.
• Career Continuity & Long-Term Opportunity: Your career here can outlast any single project. Continuous multi-project pipeline; long-tenure CodeRoaders.
• Engineering Autonomy & Technical Mastery: We invest in the skills that shape what's next. Agentic AI tools and training, Coursera Enterprise, Studio practice labs, L1-L7 Career Framework.
• High-Trust Employee Experience: You grow in an environment built on trust, transparency and recognition. High-touch onboarding, transparent leadership communication, community recognition, psychological safety.

Key Responsibilities

• Client Package Management & Migration: Review existing client packages, identify equivalent offerings within updated product structures, and execute package transitions while ensuring the appropriate features, services, and configurations are maintained.
• Execute End-to-End Client Deployments: Configure, set up, and launch new client accounts, platforms, and websites based on tailored business requirements and item-chain management specifications.
• Manage Platform Configurations: Perform product setup, package updates, account configurations, and validation activities to ensure accurate implementation and alignment with client requirements.
• Ensure Deployment Quality & Accuracy: Validate configurations, identify discrepancies, troubleshoot implementation issues, and ensure all changes meet established quality standards.
• Author Documentation & Knowledge Assets: Build and maintain clear technical specifications, deployment workflows, integration runbooks, package migration procedures, and client onboarding guides.
• Cross-Functional Collaboration: Coordinate with internal teams, engineering stakeholders, and client-facing teams to ensure smooth deployments, successful package transitions, and timely issue resolution.

What You Bring

• Professional Foundation: 1+ years of practical experience in software implementation, technical application support, systems configuration, or related technical operations.
• Environment & Infrastructure Familiarity: Hands-on exposure to basic server configuration, virtual machines (VMs), and secure VPN connections.
• Agile Delivery Mindset: Familiarity with modern Agile/Scrum delivery practices, ticketing workflows (e.g., Jira), and collaborative engineering processes.
• Ownership & Detail Orientation: High level of personal accountability, structured problem-solving skills, and the proactive mindset needed to manage multiple ongoing deployments, package migrations, and configuration tasks concurrently..
• Advanced English Communication: Fluent English proficiency (both verbal and written), with the clarity and confidence required for direct daily collaboration with North American clients and engineering teams (aligning to US East/West Coast time zones).

What You’ll Love

• USA Contractor / 100% Remote
• Competitive Pay (USD)
• Holidays Off & Paid Time Off
• Health insurance assistance program
• Opportunity to work with high-growth US-based companies and cutting-edge tech stacks.