Production Support Engineer — Call Center Apps

Dresden Partners; Región Centro; On-site; MXN 180,000 - 300,000; Full time

Benefits offered by this job

Relocation bonus

Superior benefits

Attractive salary

Job summary

SmartRecruiters, Inc. is seeking an Application Production Support Analyst to deliver first-level support for ACC and related call center applications in our operations team in Mexico.

You will troubleshoot issues, coordinate outages with cross-functional teams, and maintain documentation and the knowledge base. The role emphasizes rapid response under pressure, clear communication, and ongoing updates to support processes while ensuring minimal downtime for critical systems and user

Qualifications

• Communication skills.
• Ability to work under pressure.

Responsibilities

• Provide first-level application production support for ACC.
• Support call center applications and 3PCC call centers.
• Coordinate outages with other teams to resolve issues.
• Document support procedures and troubleshooting steps.
• Update the knowledge base with common issues and fixes.
• Provide support for screen recording platforms and mobile apps.

Skills

Communication

Working under pressure

Job description

SmartRecruiters, Inc. is seeking an Application Production Support Analyst to deliver first-level support for ACC and related call center applications in our operations team in Mexico.

You will troubleshoot issues, coordinate outages with cross-functional teams, and maintain documentation and the knowledge base. The role emphasizes rapid response under pressure, clear communication, and ongoing updates to support processes while ensuring minimal downtime for critical systems and user