Product Quality Engineer

Vertiv; Monterrey; Presencial; MXN 732,000 - 1,099,000; Jornada completa

Descripción de la vacante

A leading technology firm is seeking a Quality Engineer in Monterrey, Nuevo León to monitor field services, implement corrective actions, and present quality performance reports. The ideal candidate has over 3 years of experience, strong analytical skills, and proficiency in tools like Excel and Power BI. This role involves up to 50% travel and is essential for ensuring product and process quality in a fast-paced environment.

Formación

• Minimum 3 years of experience.
• Ability to work and multi-task in a fast-paced environment.
• Direct experience conducting Root Causes and Correct Actions using 8D or similar techniques.

Responsabilidades

• Monitor field services and compliance through audits.
• Lead cross-functional teams for corrective actions.
• Present reports on Quality performance.

Conocimientos

Excellent communication skills

Organizational skills

Analytical skills

Interpersonal skills

Data analysis

Excel proficiency

SQL proficiency

Power BI proficiency

Educación

BS or equivalent experience in Engineering

Descripción del empleo

RESPONSIBILITIES

• Monitor the execution and compliance of field services through an audit and corrective action program.
• Determine the data driven top customer field issues list, verify an owner is assigned and status is reported weekly.
• Lead cross-functional teams to implement corrective actions through problem solving process. Evaluate completed corrective actions and ensure effectiveness of actions. Recommend appropriate remedial activities.
• Visit customers to proactively see installations and document improvement needs. Visit customers to understand the nature of the issue and get definite corrective action initiated in the organization.
• Track shipments of new products, Pareto and report issues and assist in assigning ownership to the problems.
• Support product transfer process and assist with product audit feedback and early field issue reporting.
• Present reports to the organization regarding Quality performance. Present status updates on various quality initiatives.
• Develop 8D and Customer reports on reported issues. Communicate internally and externally the outcomes of investigations. Work with internal teams, including Engineering, Service, Manufacturing/Operations, Sales, Offering Management, and Supplier Quality to resolve quality issues impacting customers.
• Execute Quality Engineering responsibilities on New Product Development projects, participating in New Product Development Process (NPDP) teams, tracking issues, and ensuring effective resolution. Ensure risk management plans are in place when issues are identified.
• Create analytic reporting around warranty data for LATAM’s LOB using Use Excel, SQL, and Power BI
• Support Warranty administration as needed
• Other Duties as assigned

QUALIFICATIONS

• Minimum 3 years of experience
• Excellent communication skills, both written and verbal
• Excellent organizational, analytical, and interpersonal skills
• Ability to work and multi-task in a fast-paced environment
• Proficient in data analysis; ability to develop performance metrics and goals based on product and process data
• Generate and present reports using Excel, PowerPoint and Vertiv system applications
• Direct and relative experience conducting Root Causes and Correct Actions using 8D problem solving or similar techniques
• Knowledge of Failure Modes and Effects Analysis (FMEA)
• Process evaluation and capability analysis - Six Sigma (DAMIC) experience a plus
• Knowledge in electrical, mechanical and firmware design and development, reliability, and test validation
• Experience in product development cycle processes including production release, supplier qualification requirements, production qualification / validation processes and production testing

EDUCATION AND CERTIFICATIONS

• BS or equivalent experience / Engineering preferred

TRAVEL TIME REQUIRED

• 50% Travel