Process Engineer , Amazon Customer Excellence System (ACES)

Amazon; Cuautitlán Izcalli; Presencial; MXN 800,000 - 1,200,000; Jornada completa

Descripción de la vacante

A leading tech company in Cuautitlán Izcalli is seeking an experienced ICQA ACES Process Engineer to lead inventory accuracy and quality control initiatives across multiple Fulfillment Centers. The ideal candidate requires at least 8 years of experience in high volume operations, strong project management skills, and a Bachelor's degree. Effective communication and data analysis skills are essential for success in this role.

Servicios

Inclusive workplace culture

Career growth opportunities

Formación

• 8+ years of experience in high volume manufacturing operations or sourcing environments.
• 5+ years of project management and implementation experience, or Six Sigma Green Belt.
• 2+ years of data analysis experience using tools such as Excel, Pivot Tables, SQL, or Tableau.

Responsabilidades

• Lead strategic process improvement initiatives across multiple Fulfillment Centers.
• Monitor real-time inventory accuracy metrics.
• Develop and maintain standard work documentation for inventory control procedures.

Conocimientos

Process improvement

Project management

Data analysis

Team management

Communication

Educación

Bachelor's degree or above

Master's degree

Herramientas

Excel

SQL

Tableau

Descripción del empleo

Key job responsibilities

• Lead strategic process improvement initiatives across multiple FCs
• Design and implement network-wide standardization projects
• Develop and optimize SOPs for maximizing operational efficiency
• Drive data-based decision making through advanced analytics
• Partner with FC leadership to execute improvement strategies
• Coach and develop operational teams on process excellence
• Lead cross-functional projects with Engineering, Learning, and Operations teams

A day in the life

An ICQA (Inventory Control & Quality Assurance) ACES Process Engineer's day revolves around ensuring inventory accuracy and quality control across multiple Fulfillment Centers (FCs). The day typically begins with reviewing overnight inventory discrepancy reports and analyzing ACES performance metrics.

Throughout the day, they:

• Monitor real-time inventory accuracy metrics across assigned FCs
• Collaborate with site ICQA teams to troubleshoot counting process issues
• Lead problem‑solving sessions with FC leadership when systematic inventory issues arise
• Review and validate new counting processes before network‑wide implementation
• Develop and maintain standard work documentation for inventory control procedures
• Conduct regular audits of ACES execution and compliance

They frequently interface with:

• Site ICQA managers and associates
• Operations managers
• Software development teams
• Other process engineers across networks
• Quality assurance teams
• Loss prevention specialists

Their focus remains on continuous improvement of inventory accuracy while optimizing labor efficiency through automated systems. Success is measured through reduced inventory variance, improved count accuracy, and maintaining high system availability.

Key challenges include balancing accuracy requirements with operational productivity, managing multiple FC priorities, and ensuring consistent execution across different sites and regions.

About the team

Vision: Become Worldwide Operations reference by driving Operational Excellence

Mission: Promote Amazon's culture of innovation and excellence by influencing operations teams to identify, prioritize and deploy scalable mechanisms and solutions to optimize resources and achieve business objectives.

Qualifications

• Bachelor's degree or above
• Experience leading process improvement, systems development, and project management
• 8+ years of high volume manufacturing operations or sourcing environments experience
• Speak, write, and read fluently in English, and have the ability to take direction in English
• 5+ years of project management and implementation experience, or Six Sigma Green Belt
• Ability to think both strategically and tactically
• 2+ years of data analysis using tools such as Excel, Pivot Tables, SQL, Tableau, or equivalent experience
• Six Sigma Black Belt, or 1+ years of team management, budget responsibilities, supplier management, problem solving, and client/customer relations experience
• Master's degree
• 2+ years of Amazon experience, or experience in operating a store or business unit
• Experience prioritizing and handling multiple assignments at any given time while maintaining commitment to deadlines, or experience with end-to-end project management
• Experience communicating to senior management and customers verbally and in writing

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.