Preferred Customer Associate

UPS; Sinaloa; On-site; MXN 180,000 - 240,000; Full time

Job summary

UPS is seeking a detail-oriented professional in Mexico to manage customer and vendor inquiries, process orders, and provide timely quotes. The role emphasizes solving problems, tracking shipments, and applying established procedures to maintain operational excellence.

The candidate will work autonomously within defined guidelines, with potential leadership elements in coordinating team tasks as needed. This position offers stability as a permanent, full-time opportunity at UPS.

Qualifications

• Handles customer and vendor requests and quotes.
• Tracks shipment status and resolves issues.
• Works with established processes to deliver accurate results.

Responsibilities

• Process incoming orders and provide quotes.
• Coordinate with internal teams to ensure on-time delivery.

Skills

Customer service

Logistics

Problem solving

CRM software

Tools

CRM software

MS Excel

Job description

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Explore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrow-people with a unique combination of skill + passion. If you have the qualities and drive to lead yourself or teams, there are roles ready to cultivate your skills and take you to the next level.

Job Description:

Receives incoming requests from customers and/or vendors, executes orders, provides quotes, checks shipment status, etc. Analyzes customer needs and provides solutions. Provides administrative or technical support to ensure effective on-going operations. Applies knowledge of established processes and procedures to execute with excellence. Requires advanced skills: and expertise in a variety of work processes or activities. Anticipates patterns and links; looks beyond the immediate problem to the wider implications. Generates new and innovative solutions to complex problems. Works autonomously within established procedures and practices. May act as a team lead, coordinating the work of others, but not a supervisor.

Employee Type:

Permanent

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