Post-Market Surveillance Specialist — Bilingual (EN/ES)

Freseniusmedicalcare; Reynosa; On-site; MXN 250,000 - 320,000; Full time

Job summary

Fresenius Medical Care is seeking a Post Market Surveillance Specialist at our Reynosa plant in Mexico. You will receive and review product complaints, document them per GDP, and ensure proper entry into our complaint system.

You will coordinate with Quality Engineering, Pharmacovigilance, and Manufacturing to support investigations, trending, and closure. The role requires strong analytical, communication, and customer service skills, plus bilingual English/Spanish proficiency.

Qualifications

• Bachelor’s degree preferred in a healthcare, life sciences, engineering, or related field.
• Experience with complaint handling, quality systems, or medical device regulations is preferred.
• Fluent English and Spanish (bilingual required).

Responsibilities

• Receive, review, and document product complaints and inquiries using GDP.
• Enter complaints accurately into the Complaint Management System from multiple sources.
• Support investigations, trending, and complaint file closure with cross-functional teams.
• Collaborate with Quality Engineering, Manufacturing, and Pharmacovigilance on investigations and reportable events.

Skills

Analytical skills

Communication skills

Customer service skills

Bilingual English/Spanish

Education

Bachelor’s degree preferred in Healthcare / Life Sciences / Engineering

Tools

Microsoft Office

Excel

Job description

Fresenius Medical Care is seeking a Post Market Surveillance Specialist at our Reynosa plant in Mexico. You will receive and review product complaints, document them per GDP, and ensure proper entry into our complaint system.

You will coordinate with Quality Engineering, Pharmacovigilance, and Manufacturing to support investigations, trending, and closure. The role requires strong analytical, communication, and customer service skills, plus bilingual English/Spanish proficiency.