Portfolio Operations Analyst, LATAM

3M; Ciudad de México; Presencial; MXN 551,000 - 920,000; Jornada completa

Descripción de la vacante

A global innovation company in Mexico City is seeking a Portfolio Operations Analyst to enhance customer operations within the Safety & Industrial Business Group. The ideal candidate will manage SKU creation, resolve customer experience issues, and drive improvements in the process. A degree in Administration, Business, or a related field, along with 3-4 years of business process experience, is required. Strong problem-solving abilities and proficiency in English are essential. Competitive pay and benefits are offered.

Servicios

Competitive pay and benefits

Programs for well-being

Formación

• 3-4 years of experience in business process.
• Ability to communicate and negotiate with multifunctional teams.
• Strong complex problem solving and project management skills.

Responsabilidades

• Monitor and resolve customer experience issues.
• Manage the creation process of SKUs from end to end.
• Lead coordination meetings with multifunctional teams.

Conocimientos

Business process

English (intermediate-advanced)

Portuguese

Educación

Degree in Administration, Marketing, Business or related fields

Herramientas

Salesforce

Advanced Excel

Power BI

Microsoft tools (Sharepoint, Teams, Flow, Lists)

Descripción del empleo

3M has a long-standing reputation as a company committed to innovation. We provide the freedom to explore and encourage curiosity and creativity. We gain new insight from diverse thinking, and take risks on new ideas. Here, you can apply your talent in bold ways that matter.

Job Description:

Portfolio Operations Analyst, LATAM

Collaborate with innovative 3Mers around the world

As Portfolio Operations Analyst you will play a key role in the Customer Operations team in the division of Safety & Industrial Business Group. In this role you will be able Monitor and resolve customer experience issues and coordinate the creation of related internal and external communications about Portfolio Operations. Ensure the follow-up of requests related to the SIBG portfolio Work closely with internal contacts to drive improvements or find solutions that are attainable and will best fit the customer’s needs.

The impact you will make in this role

• Collect generic information of the products in the different information systems of the company for the creation of SKUs.
• Manage the SKUs creation process from end to end ensuring that the product is ready to be invoiced.
• Monitor the escalation process, identifying, resolving, and/or escalating issues which require immediate response.
• Receive requests from the area portfolio leader and identify possible solutions/people to contact to resolve expedited requests.
• Generation of reports requests that achieve the easy follow-up and the performance of the role.
• Identify the root cause of the problems affecting the customer in the process and recognize escalation process management.
• Find the opportunities to improve the actual process, focused in customer excellence.
• Negotiate with involved teams to solve the customer’s request
• Lead coordination meetings with multifunctional teams (APL, Supply, Customer Service, CDL´s).
• Has the governance and execution of portfolio operations process until the final solution is implemented.

Your Skills and Expertise

To set you up for success in this role from day one, 3M is looking for candidates who must have the following qualifications:

• Graduated on Administration, Marketing, Business, or correlated areas
• Experience in business process (3 - 4 years)
• English intermediate-advanced, Portuguese is a plus.

Additional qualifications that could help you succeed even further in this role include:

• Marketing operations, Supply chain and customer service knowledgeAbility to communicate and negotiate with multi-functional teams
• Initiative, sense of urgency and good relationship
• Strong complex problem solving and project management skills
• Customer first mindset
• Lean Six Sigma Knowledge
• Salesforce
• Microsoft tools. Sharepoint, Teams, Flow, Lists, Teams
• Analytics capability: Advanced Excel, PBI

Supporting Your Well-being

3M offers many programs to help you live your best life – both physically and financially. To ensure competitive pay and benefits, 3M regularly benchmarks with other companies that are comparable in size and scope.

Chat with Max

For assistance with searching through our current job openings or for more information about all things 3M, visit Max, our virtual recruiting assistant on 3M.com/careers.

Learn more about 3M’s creative solutions to the world’s problems at www.3M.com or on Instagram, Facebook, and LinkedIn @3M. 3M es un empleador que ofrece las mismas oportunidades. 3M no discriminará a ningún solicitante de empleo por razones de raza, color, edad, religión, sexo, orientación sexual, identidad o expresión de género, origen nacional, discapacidad o estado de veterano. Safety is a core value at 3M. All employees are expected to contribute to a strong Environmental Health and Safety (EHS) culture by following safety policies, identifying hazards, and engaging in continuous improvement.

Please note: your application may not be considered if you do not provide your education and work history, either by: 1) uploading a resume, or 2) entering the information into the application fields directly.

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