Performance Data Analyst: SLA & Insights
Ams
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Job summary
AMS is seeking a Performance Analyst in Mexico, Nuevo León, to support the Performance Manager in monitoring key performance indicators and ensuring contractual SLAs are met by client services teams. The role involves analyzing performance data, identifying gaps, and contributing to process improvements within a fast-paced environment.
Ideal candidates will have strong analytical skills, attention to detail, and the ability to work cross-functionally with client services.
Job description
AMS is seeking a Performance Analyst in Mexico, Nuevo León, to support the Performance Manager in monitoring key performance indicators and ensuring contractual SLAs are met by client services teams. The role involves analyzing performance data, identifying gaps, and contributing to process improvements within a fast-paced environment.
Ideal candidates will have strong analytical skills, attention to detail, and the ability to work cross-functionally with client services.
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