People Solutions Consultant

British Council; Ciudad de México; On-site; MXN 331,000 - 397,000; Full time

Job summary

British Council is seeking a People Solutions Consultant to deliver HR operations across multiple geographies, focusing on onboarding, leave management, and data integrity within MyHR. You will work with MSP and global HR to ensure compliant, efficient processes and drive continuous improvement.

The role requires experience with HR operations and SAP SuccessFactors, and a collaborative approach to support diverse stakeholders while maintaining high service quality.

Qualifications

• Experience delivering HR operations as part of a geographically dispersed team.
• Knowledge of core HR policies and processes.
• Experience with outsourced service providers or internal equivalents.

Responsibilities

• Deliver standardised HR operational processes including onboarding, exit, and leave management.
• Maintain accuracy and timeliness of employee data in MyHR.
• Issue contracts and letters; ensure data integrity and compliance with global/local policies.
• Collaborate with MSP and other HR functions to improve employee experience.
• Develop and implement SOPs, knowledge articles, and process maps.

Skills

HR operations

Onboarding

Leave management

Contract issuance

Data integrity

Stakeholder management

Tools

SAP SuccessFactors

MyHR

Job description

We support peace and prosperity by building connections, understanding and trust between people in the UK and countries worldwide. For over 90 years we have shaped brighter futures through education, arts, culture, language, and creativity.We work with people in over 150 countries and reach over 700 million people.We connect. We inspire.People Solutions ConsultantImportant Information:Salary: Equivalent to USD $ 1,900 (Argentina), COP 5,800,000 (Colombia), MXN 32,621 (Mexico)Location: Buenos Aires Argentina, Bogota Colombia, Mexico City Mexico,Contract Type: IndefiniteClosing Date: 10 November 2026, 21:59 UK timeYou must have the legal right to work in the country at the time of application.Mobility / relocation / visa sponsoring support will not be provided.The Role Purpose:The People Solutions Consultant is accountable for delivery of a range of operational tasks that require significant People function administrative expertise. The role will ensure that processes are adhered to effectively and efficiently, working with People Advisory and within British Council and with the MSP.Main accountabilities but not limited to the following:Professional services expertiseDeliver a range of standardised HR operational processes and procedures to achieve specific and clearly measurable targets (volume, time and/or cost), including onboarding, exit management, leave management, contract and letter issuance and myHR data integrity.Ensure all required information and employee data are accurately maintained and updated promptly in MyHR working with colleagues within and outside of HR.Carry out specific operational/ administrative duties required arising from specific HR country legal requirements.Ensure accuracy and timeliness of cyclical activities while maintaining compliance with global policies and local regulations.Relationship and Stakeholder ManagementWork with the MSP to support high-quality delivery of People function services as required.Collaborate with other HR functions, business leaders, and stakeholders to support continuous improvement and enhance the overall employee experienceService ImprovementEscalate issues in service delivery of HR systems and processes at regular intervals and prioritise their resolution.Identify opportunities for improvement to core operational processes and make recommendations to enhance service delivery and / or operational efficiency to People function leaders.Support development and implementation of HR operations Standard Operating Procedures (SOPs), knowledge articles, process maps, and other process documents as required, and ensure their effective implementation and management.Use data analytics to support the continuous review of processes, systems, and the touch points between all of them to make HR operations more effective and efficient.Requirements of the role:Experience of delivering HR operations as part of a geographically dispersed teamExperience and understanding of core HR policies and processesExperience of working with an outsourced service provider or internal equivalentDesirable:Experience of delivering HR operations across multiple geographiesExperience of working with SAP Success FactorsA connected and trusted UK in a more connected and trusted world.Equality, Diversity and Inclusion StatementWe are committed to equality, diversity and inclusion and we welcome applications from all sections of the community as we believe that a diverse workforce gives added depth to our work. The British Council is a Disability Confident Employer. The Disability Confident scheme helps challenge attitudes, increase understanding of disability, and ensure staff are drawn from the widest possible pool of talent and we guarantee an interview for disabled applicants who meet the minimum role requirements. We welcome discussions about specific requirements or adjustments to enable participation and engagement in our work and activities.Safeguarding StatementThe British Council is committed to safeguarding children, young people, and adults who we work with. We believe that all children and adults everywhere in the world deserve to live in safe environments and have the right to be protected from all forms of abuse, maltreatment and exploitation as set out in article 19, UNCRC (United Nations Convention on the Rights of the Child) 1989. Appointment to positions where there is direct involvement with vulnerable groups will be dependent on thorough checks being completed in line with legal requirements and with the British Council’s Safeguarding policies for Adults and Children.If you experience any difficulties with submitting your application, please email [e-mail]