Payroll Implementation Specialist

Deepstreamtech; México; A distancia; MXN 737,000 - 1,106,000; Jornada completa

Descripción de la vacante

A leading payroll solutions provider in Mexico is looking for a Global Payroll Implementation Specialist to join their team. In this role, you will implement payroll solutions for new customers, ensuring compliance and accuracy. The ideal candidate will have 5+ years of experience in Global Payroll Implementation, excellent data management skills, and a customer-oriented mindset. The position allows for flexible work arrangements and emphasizes teamwork across various stakeholders.

Formación

• 5+ years of Global Payroll Implementation experience with statutory tax regulations.
• Excellent understanding of end-to-end Global Payroll, PEO and HR processes.
• Experience in handling multiple projects with various stakeholders.

Responsabilidades

• Implement new customers on the Remote Global Payroll solution platform.
• Serve as the primary contact for Payroll customers.
• Analyze customers’ payroll needs and provide recommendations.

Conocimientos

Global Payroll Implementation experience

Data management skills

Analytical mindset

Fluent English

Technical aptitude

Customer-care oriented mindset

Ability to work independently

Project management

Herramientas

Google Sheets

Excel

Notion

Slack

Zendesk

Monday.com

Salesforce

DACH payroll software

Descripción del empleo

Requirements

• 5+ years of Global Payroll Implementation experience with statutory tax regulations and payroll processing knowledge
• 3+ years of Global Payroll Technical Implementation set‑up experience on local payroll software
• Excellent understanding of end‑to‑end Global Payroll, PEO and HR processes
• Work experience in payroll operations and statutory requirements
• Experience in accounting reconciliations
• Excellent data management skills with high accuracy and attention to detail
• Experienced in handling multiple projects with multiple stakeholders
• An analytical mindset with great problem‑solving abilities
• A technical aptitude with computer literacy, data analysis and critical thinking
• Ability to succeed in a fast‑paced, international work environment with a passion for making an impact
• Team player with the ability to work independently, autonomously and take ownership and responsibility of tasks and requests
• A customer‑care oriented mindset and ability to build client relationships
• Is a productivity geek and constantly thinks of ways to improve and speed up their work through automations
• Proficient in using Google Sheets or Excel
• Ability to work within a MacBook Pro environment
• You understand the need and idea to work largely asynchronously
• You write and speak fluent English
• It’s not required to have experience working remotely, but it is considered a plus
• Not required but is considered a plus if you have a working knowledge of Notion, Slack, Zendesk, Monday.com and Salesforce
• Not required but is considered a plus if you have working knowledge of DACH payroll software

What the job involves

• This is an exciting time to join Remote and make a personal difference in the global employment space as a Global Payroll Implementation Specialist, joining our Global Payroll Implementation team
• In your role, you will be technically implementing multiple new customers of all sizes onto our Remote Global Payroll solution platform with accuracy and within agreed timescales
• You will be reporting to the Manager, Global Payroll Implementations
• Serve as a primary point of contact for Payroll customers to set up and provide an accurate and seamless transition of their payroll requirements to Remote’s Payroll products and services
• Analyze customers’ payroll needs and provide appropriate recommendations
• Direct and manage the implementation of new customers from the start of the relationship, including:
• Obtaining all required customer and employee’s payroll data information for new customer payroll set‑ups per legal entity
• Configuration of Remote’s Global Payroll system on a customer by customer basis
• Coordination of parallel payroll runs and reconciliation of wage‑based taxes
• Verify payroll and tax set up is compliant with statutory regulations
• Coordination and communication of payroll Go‑Live
• Handing over an accurate payroll to our Remote Payroll Operations team
• Effectively communicate with customers, teammates, supervisors and vendors in a timely and clear fashion
• Establish and maintain positive customer working relationships, successfully contribute to high customer retention rates
• Provide support and training to new customers and employees regarding payroll process and general country specific payroll needs
• Provide customer focused interaction ensuring timely response, accurate information and effective follow‑up on all customer and/or internal requests and/or issues
• Maintain confidentiality of all customer and employee information
• Help in the creation and maintenance of the process documentation
• Work with internal teams to improve our platform, completing UAT testing through shipping