Payroll Analyst II (Colombia and LATAM Payroll)

Twilio Inc.; México; Remote; MXN 1,306,000 - 2,052,000; Full time

Job summary

Twilio is seeking a Payroll Analyst II to support Colombia and LATAM payroll operations. This remote-first role based in Mexico focuses on delivering accurate, compliant payroll services, collaborating with vendors, and supporting cross-jurisdiction projects.

You will manage end-to-end payroll cycles, ensure regulatory filings, and partner with accounting during month-end close to provide accurate reports and explanations.

Qualifications

• 3+ years of payroll processing experience for Colombia with accounting background.
• Expertise in Colombian labor, tax, and social security regulations.
• Experience with Workday, UKG, or similar global payroll platforms.
• Experience with ServiceNow or similar ticketing systems.
• Excellent written and verbal communication skills in English.
• Experience with processing equity transactions.
• Payroll processing in jurisdictions outside Colombia.

Responsibilities

• Work directly with the payroll vendor on end-to-end Colombia payroll execution, including gross-to-net processing.
• Ensure filings and remittances via PILA and Nómina Electrónica to the DIAN, monitor labor legislation.
• Resolve employee inquiries regarding deductions, withholdings, and benefits.
• Partner with accounting during month-end close to deliver accurate gross-to-net reports and variance explanations.

Skills

Payroll domain

Colombia regulations

English proficiency

Remote coordination

Equity processing

Tools

Workday

UKG

ServiceNow

Job description

Payroll Analyst II (Colombia and LATAM Payroll)

Remote - Mexico

Who we are

At Twilio, we're shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences.

Our dedication to remote-first work , and strong culture of connection and global inclusion means that no matter your location, you're part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we're acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.
.

Hiring and how we work

We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions!

Also, while we are a remote-first company, you may be asked to report in person on an ad-hoc basis for team gatherings, functional off-sites or customer meetings.
.

See yourself at Twilio

Join the team as Twilio's next Payroll Analyst II (Colombia and LATAM Payroll)

About the job

This position is needed to support Colombia and LATAM payroll operations.

Twilio is growing rapidly and seeking an experienced Payroll Analyst to support Colombia payroll operations. The person in this role will deliver first in class payroll service to our employees, ensure compliance, accuracy and timely delivery of payroll related tasks and support projects across a number of jurisdictions.

Responsibilities

In this role, you'll:

• Work directly with the payroll vendor on end-to-end Colombia payroll execution. Support the full-cycle, gross-to-net processing across regular cycles, off-cycle payments, final settlements (liquidaciones), and statutory benefit payouts (prima, cesantías, and intereses).
• Ensure mandatory filings and timely remittances via PILA, electronic payroll reporting (Nómina Electrónica) to the DIAN, and monitor local labor legislation to maintain full regulatory alignment.
• Resolve employee inquiries regarding deductions, withholdings, and benefits.
• Partner with the accounting team during month-end close by delivering accurate gross-to-net payroll reports, accrual data, and variance explanations to assist with their audit reviews and journal entries.

Qualifications

Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!

*Required:

• 3yrs+ of experience managing payroll processing for Colombia with working experience in accounting
• Expertise in Colombian labor, tax, and social security regulations
• Experience in Workday, UKG, or similar global payroll platforms
• Experience with ServiceNow or similar ticketing systems
• Excellent written, and verbal communication skills in English
• Experience with processing equity transactions.
• Payroll processing in jurisdictions outside Colombia

Location

This role will be remote, and based in Mexico.

Travel

We prioritize connection and opportunities to build relationships with our customers and each other. For this role, approximately 5% travel is anticipated to help you connect in-person in a meaningful way.

What We Offer

Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.

Twilio thinks big. Do you?

We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values — something we call Twilio Magic . Additionally, we empower employees to build positive change in their communities by supporting their volunteering and donation efforts.

Stay alert to recruitment fraud

We care about your safety. Scammers sometimes impersonate Twilio recruiters through fake job postings, emails, websites, or messages. Please ensure you are engaging with an official @ twilio.com email address. We will never ask for payment, gift cards, cryptocurrency, or banking information during the recruiting process. We do not make job offers without a formal interview process or conduct interviews exclusively through text-based messaging apps.
.

Twilio is proud to be an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.

International - Self-Identification of Demographic Information

Twilio invites you to self-identify certain personal demographic information to help continue our mission to foster inclusivity in our workplace. Completing this survey is voluntary, but we do hope that you will participate because your responses help us measure the effectiveness of our outreach and recruitment activities. Responding is completely optional and voluntary and will not be used for the purposes of any employment decision. Any information you provide is confidential and is not accessible by recruiters, hiring managers or the interview team at any time. This data is collected, stored and otherwise processed in accordance with legal requirements.

We hope you will join us in our commitment and enthusiasm for making Twilio a place where everyone belongs!

Voluntary Self-Identification of Gender * Select...

By checking this box, I consent to Twilio collecting, storing, and processing my responses to the demographic data surveys above. *