Payments Acceptance and Experience, MX Payments

Amazon; Ciudad de México; Presencial; MXN 550,000 - 918,000; Jornada completa

Descripción de la vacante

A major e-commerce platform in Mexico is seeking an experienced payments professional. This role focuses on optimizing customer payment experiences, improving acceptance rates, and driving payment method adoption. The ideal candidate should have over 3 years of program management experience and be skilled in stakeholder management.

Formación

• 3+ years of program or project management experience.
• 3+ years of working cross functionally with tech and non-tech teams experience.
• Experience defining program requirements and using data and metrics.

Responsabilidades

• Lead end-to-end payment experience execution across payment methods.
• Drive improvements in customer payment journey from checkout to post-purchase.
• Collaborate with teams to optimize key metrics.

Conocimientos

Program or project management

Cross-functional collaboration

Process improvement

Advanced Excel skills

SQL knowledge

Stakeholder management

Educación

Bachelor's degree

Descripción del empleo

Overview

We seek an experienced payments professional to join our Mexico Payments team. This role will lead the execution of Amazon.com.mx customers payment experience, focusing on optimizing payment journeys, improving acceptance rates, and driving payment method adoption. The ideal candidate will combine analytical skills with customer obsession to deliver best-in-class payment experiences. The ideal candidate must be comfortable working in an ambiguity environment, and have high tolerance to frustration.

Responsibilities

• Payment Experience Management
  • Lead end-to-end payment experience execution across some payment methods.
  • Drive improvements in customer payment journey from checkout to post-purchase.
  • Optimize payment flows to increase customer satisfaction and reduce friction.
• Performance Optimization
  • Drive improvements in key metrics including Approval Success Rate (ASR) and Payment Success Rate (PSR).
  • Execute initiatives to increase wallet penetration and payment method diversity.
  • Lead initiatives to migrate customers to lower-cost, higher-engagement payment methods.
• Cross-functional Leadership
  • Collaborate with Payment Business Operations, Fraud & Abuse, Technology, Prime, and Prime Video teams to optimize key metrics.
  • Partner with data analytics to develop and track key performance metrics.
  • Partner with Product Managers to define and execute UX strategy for some payment methods.
• Analytics and Reporting
  • Monitor and analyze key metrics including checkout conversion, wallet statistics, and success rates.
  • Create and maintain dashboards for tracking payment performance.
  • Provide data-driven recommendations for experience improvements.

Qualifications

• 3+ years of program or project management experience
• 3+ years of working cross functionally with tech and non-tech teams experience
• 3+ years of defining and implementing process improvement initiatives using data and metrics experience
• Bachelor's degree
• Knowledge of Excel (Pivot Tables, VLookUps) at an advanced level and SQL
• Experience defining program requirements and using data and metrics to determine improvements
• 3+ years of driving end to end delivery, and communicating results to senior leadership experience
• 3+ years of driving process improvements experience
• Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization
• Experience building processes, project management, and schedules

Inclusion and Accommodations

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.