PART-TIME Videogames Customer Service Representative (Only WRITTEN SUPPORT)

Keyword Studios; Ciudad de México; A distancia; MXN 200,000 - 400,000; A tiempo parcial

Descripción de la vacante

A leading gaming support company is seeking a Customer Service Representative for written support, focusing on player engagement. The ideal candidate will communicate fluently in English and Spanish, providing solutions for account issues via chat, email, and tickets. This part-time role offers a monthly salary of $8,364.00 gross and several benefits, including medical insurance after three months.

Servicios

Law Benefits

2 days off

Career path

Medical expenses insurance after 3 months

Grocery tickets ($1,200)

Formación

• Strong written and verbal communication skills in both languages.
• Ability to multi-task in a busy environment.
• Excellent customer service is crucial.

Responsabilidades

• Communicate with players to solve issues regarding their accounts.
• Provide excellent written support via chats, emails, and tickets.

Conocimientos

Strong written and verbal communication skills in English and Spanish

Ability to multi-task

Excellent customer service skills

Ability to listen actively

Educación

High School Diploma

Descripción del empleo

Keywords Studios Mexico is looking for customer service representatives for written support - NO CALLS.

POSITION SUMMARY

Player Support communicates with players and solves their problems, such as lost accounts or questions regarding details, and provides excellent customer service (through chats, emails and tickets).

REQUIREMENTS

• Strong written and verbal communication skills in English and Spanish.
• Ability to multi-task.
• Ability to easily adapt in a constant evolution environment.
• Excellent customer service skills.
• Ability to actively listen to instructions and execute tasks communicated.
• Full-time availability.
• High School Diploma preferred but not required.
• Living in Mexico City or Estado de Mexico.
• 23 hours per week.

BENEFITS

• Salary: $8,364.00 monthly gross (before taxes)
• Law Benefits.
• 2 days off.
• Career path.li>

AFTER 3 MONTHS

• Medical expenses insurance.
• Saving funds.
• Grocery tickets ($1,200)

VIDEOS

• https://www.facebook.com/watch/?v=612148667236746&…
• https://www.facebook.com/watch/?v=570454408169826&…
• https://www.facebook.com/watch/?v=1108036716785896…

PRIVACY POLICY

By providing your information in this application, you understand that we will collect and process your information in accordance with our Applicant Privacy Notice. For more information, please see our Applicant Privacy Notice at https://www.keywordsstudios.com/en/applicant-privacy-notice.

Role Information: EN

Studio: Keywords Studios

Location: Americas

Area of Work: Player Engagement

Service: Engage

Employment Type: Part Time, Permanent

Working Pattern: Remote