Part-Time IT Helpdesk Associate - Morning Shifts

NTT DATA, Inc.; Región Centro; Presencial; MXN 200,000 - 400,000; A tiempo parcial

Descripción de la vacante

A leading IT services provider in Guadalajara is seeking a Helpdesk Associate - Part Time for customer support. The role includes general L1 hardware support, handling technical calls, and documenting customer interactions. Candidates should have a solid command of advanced English and 6 months of customer service experience. Key benefits include competitive salary, grocery tickets, vacation bonuses, and medical insurance.

Servicios

Competitive salary

Grocery Tickets - 12% of base salary

30 days of Christmas bonus

12 days of vacations

50% Vacation bonus

Savings funds

5 personal days per year

Medical insurance

Life insurance

Dental Insurance

Discounts with selected optics

Opportunity to grow in the company

Formación

• Availability to work 22.5 hours per week.
• Interest in working mornings.
• 6 months of experience in customer service.

Responsabilidades

• Provide general L1 support for hardware and MS Office packages.
• Answer support calls and escalate issues as necessary.
• Document troubleshooting steps for customer incidents.

Conocimientos

General L1 support for hardware

Technical support for MS Office

Advanced English

Customer service experience

Descripción del empleo

A leading IT services provider in Guadalajara is seeking a Helpdesk Associate - Part Time for customer support. The role includes general L1 hardware support, handling technical calls, and documenting customer interactions. Candidates should have a solid command of advanced English and 6 months of customer service experience. Key benefits include competitive salary, grocery tickets, vacation bonuses, and medical insurance.