Panel Recruitment Coordinator II

Thenielsencompany; Región Centro; Híbrido; MXN 177.000 - 212.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Work equipment provided

Life Insurance

Major Medical Insurance

12 days vacation after year 1

9% Food Stamps

13% Savings Fund

50% Vacation Bonus

Descripción de la vacante

Nielsen is seeking a Panel Recruitment Coordinator II for a Hybrid role responsible for phone recruitment, data gathering, and panel installations for Nielsen ratings.

You will engage households, meet targets, maintain a home office with high-speed internet, and work flexible hours including evenings and weekends. Fluent English and Spanish, high school diploma, and 1+ year of negotiation and customer service are required.

Formación

• High school diploma or equivalent work experience.
• Fluency in English and Spanish (written and verbal).
• 1+ year of experience in negotiation and customer service.

Responsabilidades

• Recruit households for Nielsen ratings panels via phone.
• Conduct interviews, gather data, and schedule installations.
• Meet performance targets and quality standards.
• Resolve objections and build rapport with households.
• Maintain a home office with high-speed internet (80mbps/10mbps).
• Work flexible hours, including evenings and weekends.

Conocimientos

Bilingual English/Spanish

Negotiation

Customer Service

Educación

High school diploma

Herramientas

IOS

MS Windows

Google Applications

Descripción del empleo

The Panel Recruitment Coordinator II is a Hybrid position responsible for consistently achieving phone recruitment, resolution, and installation targets. You'll utilize proven recruitment techniques to engage pre-determined households and persuade them to participate in Nielsen ratings across our various panels. This role requires a unique combination of skills and style, along with in-depth knowledge of Nielsen's operations.

Job Responsibilities

• Recruit households for Nielsen ratings panels via phone
• Conduct interviews, gather data, and schedule installations
• Meet performance targets and quality standards
• Resolve objections and build rapport with households
• Maintain a home office with high-speed internet (80mbps download, 10mbps upload)
• Work flexible hours, including evenings and weekends

High school diploma or equivalent work experience.

Fluency in both English and Spanish (written and verbal) is essential.

1+ year of experience with negotiation and customer service skills

Must have strong computer skills and working knowledge of IOS, MS Windows and Google applications.

What you can expect:

• Base Salary: 17,400 MXN (FIXED)
• Workplace Computer Equipment
• 12 days of vacation after the first year
• Life Insurance
• Major Medical Expense Insurance
• 9% Food Stamps
• 13% Savings Fund
• 50% Vacation Bonus
• #LI-Hybrid

Nielsen is committed to maintaining a work environment free from any form of discrimination and harassment. Nielsen prohibits conduct that has the purpose or effect of interfering with terms or conditions of employment, or that creates an intimidating, hostile, or offensive work environment based on: race, skin color/national or ethnic origin/ancestry, religion/creed, physical or mental disability/medical condition/genetic information, pregnancy, marital status, sex/gender, gender identity/gender expression/sexual orientation, age, or any other characteristic protected by applicable law.

At Nielsen, we promote equal opportunities for all individuals and value a diverse and inclusive workplace.