Outreach Support Associate

WorldStrides; Mérida; Presencial; MXN 200,000 - 400,000; Jornada completa

Descripción de la vacante

An educational services organization based in Mérida, Mexico is seeking an Outreach Support Associate to engage students interested in study abroad programs. Responsibilities include managing student inquiries, creating accounts, and supporting the team with various tasks. Ideal candidates will have excellent communication skills, customer service experience, and proficiency in Microsoft Office. This role is essential in coordinating the sales funnel and ensuring effective student engagement.

Formación

• Excellent written and verbal English communication skills.
• Customer service experience.
• Excellent organization skills.
• Strong problem-solving and decision-making skills.
• Strong basic computer skills and data entry/keyboard skills.
• Working knowledge of Microsoft Office products.
• Strong attention to detail and multitasking skills.

Responsabilidades

• Review and submit new student inquiries to the lead management system.
• Create and update student accounts on our systems.
• Process incomplete online applications daily.
• Serve as the first point of contact for inbound channels.
• Document all student contact in internal CRM software.
• Utilize phone systems to pass calls to appropriate contacts.
• Carry out administrative tasks assigned by the team lead.
• Process email-only inquiries from international students.
• Assume additional responsibilities as requested.

Conocimientos

Excellent written and verbal English communication skills

Customer service experience

Excellent organization skills

Strong problem-solving and decision-making skills

Basic computer skills and data entry

Working knowledge of Microsoft Office

Attention to detail and multitasking skills

Herramientas

Microsoft Word

Microsoft Outlook

Microsoft Excel

Descripción del empleo

Job Description

Education and personal growth are the heart of WorldStrides’ mission – and they have been since the beginning. Founded in 1967 by a middle school social studies teacher from Chicago who discovered the incredible power of education outside the classroom while traveling to Washington, with his students, the company has since grown to become a leader in experiential learning for students of all ages throughout their lifetime learning journey.

In this role, the Outreach Support Associate will join a team that works to engage students who are interested in ISA and TEAN programs, two divisions within WorldStrides Higher Education programming. The primary objective of the OSA is to support and coordinate sales funnel activity which includes but is not limited to data entry, first point of contact for some inbound communication, and responding to some requests for more information. The OSAs will follow standards of best practices laid out by bodies that support education abroad.

• For over thirty years, International Studies Abroad (ISA) has provided college students in the United States and Canada the opportunity to explore the world. ISA offers a wide variety of study abroad programs at accredited schools and universities in Europe, Latin America, and Africa.
• With more than 25 years of welcoming students to Asia Pacific and a dedicated on-the-ground staff, we’re experts at what we do and have strong partnerships with more than 30 leading universities throughout the region. TEAN completely manages students’ experiences from beginning to end – while still fully encouraging students to explore and grow both independently and as a group.

Responsibilities

• Review and submit new student inquiries to our lead management system from various online and in-person lead capture sources.
• Create and update student accounts on our systems.
• Process iolas (Incomplete Online Applications) from different Higher Ed divisions daily.
• Serve as the first point of contact for some inbound channels (passing calls, live chats, managing the initial course form inquiries, etc.)
• Document all student contact in internal Customer Relationship Management software.
• Utilize our phone systems (FPS and Ring Central) to pass calls to the most appropriate contact within the Higher Education team.
• Carry out administrative tasks assigned by the team lead or Director, Student Outreach.
• Process and initiate contact with specific incoming email-only inquiries and / or international students.
• Assume additional responsibilities as requested.

Requirements

Minimum Qualifications

• Excellent written and verbal English communication skills
• Customer service experience
• Excellent organization skills
• Strong problem‑solving and decision‑making skills
• Strong basic computer skills and data entry/keyboard skills
• Working knowledge of Microsoft Office products (Word, Outlook, Excel, etc.) and the ability to pick up new software quickly
• Strong attention to detail and multitasking skills

Desired Qualifications

• Some Higher Education Experience
• 2-3 years experience in Customer Service and / or Marketing
• Relevant experience living, traveling and / or studying in the
• An understanding of the college / university system