Outbound Call Center Manager

Sun Coast Sciences; A distancia; MXN 200,000 - 400,000; Jornada completa

Descripción de la vacante

A leading remote sales organization is seeking an Outbound Call Center Manager to lead a fast-paced outbound sales team. You will drive performance, oversee internal and external sales staff, and ensure alignment with company goals. Ideal candidates have over 3 years of experience in managing outbound teams within tech-savvy environments, possessing strong analytical skills and the ability to inspire teams. This role also offers a competitive salary and a mission-driven culture.

Servicios

Base salary of $3,500 - $5,000 per month

Tiered commissions up to $6,000 per month

100% remote work

Mission-driven team culture

Regular performance reviews

Formación

• 3+ years experience managing outbound sales teams, ideally in DTC, health, or direct response.
• Experience in a fully remote company managing offshore teams.
• Proven ability to lead with enthusiasm, accountability, and clarity.

Responsabilidades

• Lead and manage the outbound team to exceed sales goals.
• Monitor performance and pull reports to inform decisions.
• Collaborate cross-functionally to ensure aligned outbound efforts.

Conocimientos

Sales leadership

Data analysis

Coaching

Zoom proficiency

Performance management

Customer experience protection

Herramientas

Salesforce

Vonage

Google Sheets

BigQuery Sheets

Descripción del empleo

Outbound Call Center Manager

Full-Time | Remote | LATAM | 6-Month Probationary Period | Mexico City_

Are you a proven sales leader who thrives in data, lives for results, and knows how to inspire teams to crush goals?

We're looking for a high-performing Outbound Call Center Manager to help us lead and scale a fast-moving, remote outbound sales team.

You'll work directly with team leads and agents to drive performance and partner with leadership to optimize the systems, tools, and workflows that power our outbound engine.

Position Snapshot

• Reports to : Outbound Sales Director
• Direct Reports : Team Leads and Sales Team
• Supports : Consultative Sales Team, Appointment Setters, Recovery Team, and External Agency Partners
• Collaborates With : Sales, Support, Operations, and Marketing
• Probationary Period : 6 months to assess performance, alignment, and leadership fit

What You'll Do

• Lead and manage the outbound team to exceed sales goals through coaching, strategic support, and daily execution
• Support a mix of internal reps and external agencies, ensuring alignment, accountability, and consistent performance
• Oversee and resolve escalations, working cross-functionally to protect the customer experience
• Monitor performance and pull reports from BigQuery Sheets, Salesforce, and Google Sheets to inform decisions
• Use Vonage fluently to support daily team operations
• Provide operational and leadership support to appointment setters, including call flow management and calendar alignment
• Own performance management, including regular coaching, reviews, improvement plans, and disciplinary action when needed
• Run meetings, trainings, and coaching calls confidently using Zoom, including screen sharing and breakout rooms
• Collaborate with Sales, Marketing, and Support to ensure outbound efforts are aligned with company goals

Key Performance Indicators (KPIs)

You'll be expected to help drive and optimize the following core metrics :

• Revenue per Opportunity (RPO)
• Appointment Show Rate
• Average Order Value (AOV)
• Refund Rate
• Total Sales Revenue

You’ll Thrive in This Role If You

• Have 3 or more years of experience managing outbound sales teams, ideally in DTC, health, or direct response
• Have worked in a fully remote company and managed offshore teams
• Know how to sell, coach, and lead with enthusiasm, accountability and clarity
• Are skilled at handling performance conversations and managing disciplinary action when needed
• Are confident using Zoom to run high-energy meetings, one-on-ones, and team trainings
• Are comfortable pulling, analyzing, and interpreting performance data in BQ Sheets, Salesforce, and Google Sheets
• Know how to use Vonage or a similar dialer to support outbound operations

Bonus Points If You

• Understand video sales lead funnels and how outbound sales integrates with them
• Thrive in a fast-paced, high-ownership culture where testing and iteration are the norm

Compensation and Perks

• Base Salary : $3,500 - $5,000 per month (depending on experience)
• Tiered Commissions : $1,000 - $6,000 per month
• 100% Remote
• Mission-driven culture with strong core values and a team that truly cares
• Regular performance reviews and growth conversations
• Probationary Period : 6 months to assess performance, alignment, and leadership fit
• High-accountability, high-support team culture

Tech Requirements

• Excellent English (spoken and written)
• Octane Speed of 20,000+ Test here
• Backup internet and power solutions
• Reliable computer, working mic, camera, and headset (you'll be on Zoom daily)