OTC Manager

Kerry; Santiago de Querétaro; Presencial; USD 60,000 - 90,000; Jornada completa

Descripción de la vacante

Kerry seeks an experienced leader for its Global Business Services function. This role will manage and optimize the OTC process, ensuring client satisfaction and efficient delivery while fostering a high-performance team culture. The ideal candidate has extensive experience in finance, strong leadership skills, and a background in process optimization.

Formación

• Typically 8-10 years in finance or OTC-related roles.
• At least 3–5 years in a managerial or leadership capacity.
• Extensive process optimization and automation experience.

Responsabilidades

• Oversee the end-to-end OTC process including order management, billing, collections.
• Lead team performance and ensure service delivery accuracy.
• Foster a customer service culture while managing stakeholder relationships.

Conocimientos

OTC Lifecycle Expertise

Credit Management

Billing

Collections

Dispute Resolution

Process Optimization

Automation

Cross-Functional Collaboration

Stakeholder Management

Communication

Educación

Bachelor’s degree in business administration, Finance, or related field

Masters in finance

Herramientas

SAP

Oracle

Excel

High Radius

Descripción del empleo

About Kerry Kerry is the world's leading taste and nutrition company for the food, beverage and pharmaceutical industries. Every day we partner with customers to create healthier, tastier and more sustainable products that are consumed by billions of people across the world. Our vision is to be our customers' most valued partner, creating a world of sustainable nutrition. A career with Kerry offers you an opportunity to shape the future of food while providing you opportunities to explore and grow in a truly global environment. About the role

Pivotal leadership role within the Global Business Services (GBS) function, specifically under the Taste and Nutrition division. The role is responsible for overseeing the end-to-end OTC process, which includes order management, billing, collections, dispute resolution.

Key responsibilities

• Project Leadership & Transformation.
• Cross-Functional Coordination and stakeholder management
• Monitor and address the needs and concerns of clients (both internal and external).
• Ensure that clients are satisfied with the overall process delivery.
• Establish and maintain working relationships with clients. Conduct customer relationship management (CRM) and regular calls.
• Maintain healthy working relationships across functions.
• Monitor and manage incidents and requests, ensuring minimal escalations due to delivery deficiencies.

• Governance & Data Integrity.
• Performance Monitoring to deliver services.
• Plan, organize, and supervise the team's work.
• Review tasks and reports completed by team members.
• Take responsibility for the quality of the team's work.
• Manage team processes and more complex or sensitive activities.
• Develop capabilities within the team and communicate potential issues or risks.
• Ensure the accuracy and completeness of service deliverables and key performance indicators (KPIs).
• Ensure documentation is always up to date with accurate and complete information.

• Team Leadership & Support.
• Create a positive work environment that fosters team performance.
• Cultivate a customer service culture within the team.
• Organize and conduct regular meetings and communications with team members.
• Conduct performance evaluations and reviews for team members.
• Set performance goals with direct reports.
• Provide guidance to team members on performance improvement and professional development.
• Resolve conflicts within the management team with sensitivity, tact, and fairness.
• Ensure a balanced distribution of workload among team members.

Qualifications and skills

• Extensive OTC Lifecycle Expertise
• Proven track record managing the full OTC process, including credit management, billing, collections, dispute resolution, and cash application. For example, Liliana Nieto led successful transitions of AR activities to Shared Services, implemented credit policies, and improved chargeback management
• Shared Services & ERP Transition Leadership (not a must)
• Experience in transitioning OTC functions into Shared Service Centers and ERP migrations (e.g., SAP, Oracle). This includes planning, documentation, training, go-live, and hypercare phases
• Process Optimization & Automation
• Demonstrated ability o participation in projects related to automate manual tasks, implement RPA, and leverage tools like High Radius to improve efficiency and reduce errors
• Cross-Functional Collaboration
• Strong collaboration with finance, commercial, and supply chain teams to align on working capital goals and customer-centric approaches
• Team Leadership & Development
• Experience leading and coaching teams, setting KPIs, and fostering a high-performance culture

Education

• Bachelor’s degree in business administration, Finance, or related field.
• Masters in finance is often preferred
• Technical Skills
• Proficiency in financial systems such as SAP, Oracle, M3, and Excel.
• Familiarity with automation tools like High Radius
• Soft Skills
• Strong stakeholder management and communication.
• Analytical mindset with a focus on continuous improvement.
• Ability to lead in a matrixed, global environment.
• Experience Level
• Typically 8-10 years in finance or OTC-related roles, with at least 3–5 years in a managerial or leadership capacity