Order to Cash Analyst

Hexagon Manufacturing Intelligence; Monterrey; Híbrido; MXN 180.000 - 300.000; Jornada completa

Descripción de la vacante

Hexagon Geosystems seeks an Order to Cash (OTC) Analyst to join our Monterrey Shared Services Center, Mexico. This hybrid role handles accounts receivable, collections, reconciliations, and payment issue resolution while ensuring accurate financial records and excellent customer service.

You will collaborate with Finance, Customer Service, Sales, and other internal teams to improve cash flow, maintain customer accounts, and drive continuous OTC improvements in a multinational SSC environment.

Formación

• Bachelor's degree in Accounting, Finance, Business Administration, Economics, or related field preferred.
• 2–4 years of experience in Accounts Receivable, Collections, or Order-to-Cash functions.
• Experience in a Shared Service Center (SSC) or multinational company preferred.
• Experience with ERP systems in a finance or accounting environment.

Responsabilidades

• Manage assigned customer accounts and follow up on outstanding invoices.
• Contact customers regarding overdue balances via phone and email.
• Monitor customer payment commitments and follow up as necessary.
• Review aging reports and prioritize collection activities.
• Assist with resolving payment discrepancies and account issues.
• Prepare and distribute customer account statements.
• Maintain accurate collection records within ERP systems.
• Partner with internal teams to resolve billing, payment, and account-related inquiries.
• Build positive working relationships with customers while maintaining collection objectives.
• Provide timely and professional communication regarding account status.
• Escalate complex issues when appropriate.
• Support daily Order-to-Cash activities, including collections, cash application support, and account reconciliations.
• Ensure transactions are processed accurately and in accordance with company policies.
• Assist in month-end activities related to Accounts Receivable.
• Support documentation and standardization of OTC processes.
• Identify opportunities to improve operational efficiency and process consistency.
• Participate in continuous improvement initiatives within the Shared Services organization.
• Support implementation of standardized procedures and best practices.
• Maintain accurate financial records and collection documentation.
• Generate reports related to collections performance and aging.
• Ensure compliance with company policies, internal controls, and financial procedures.

Conocimientos

OTC processes

Accounts Receivable

Collections

ERP knowledge

Excel

Analytical skills

Educación

Bachelor's degree in Accounting

Herramientas

SAP

Oracle

JD Edwards (JDE)

Descripción del empleo

Summary

Order to Cash Analyst

Business Area

Hexagon Geosystems

Location

Monterrey, Nuevo León, Mexico (Hybrid)

About Hexagon Geosystems

Hexagon Geosystems is a global leader in digital reality solutions, combining sensor, software, and autonomous technologies to empower customers across surveying, construction, public safety, infrastructure, utilities, mining, and manufacturing industries. As part of Hexagon, we help organizations improve productivity, quality, safety, and sustainability through innovative technology solutions.

Hexagon Geosystems is seeking an Order to Cash (OTC) Analyst to join our Shared Business Services Center in Monterrey, Mexico.

This role supports the Order-to-Cash process by managing accounts receivable activities, customer collections, account reconciliations, and payment issue resolution while ensuring accurate financial records and excellent customer service. The successful candidate will collaborate with Finance, Customer Service, Sales, and other internal teams to help improve cash flow, maintain customer accounts, and support continuous process improvements within a Shared Services environment.

Job Responsibilities

Accounts Receivable & Collections

• Manage assigned customer accounts and follow up on outstanding invoices.
• Contact customers regarding overdue balances through phone and email.
• Monitor customer payment commitments and follow up as necessary.
• Review aging reports and prioritize collection activities.
• Assist with resolving payment discrepancies and account issues.
• Prepare and distribute customer account statements.
• Maintain accurate collection records within ERP systems.

Customer & Stakeholder Support

• Partner with internal teams to resolve billing, payment, and account-related inquiries.
• Build positive working relationships with customers while maintaining collection objectives.
• Provide timely and professional communication regarding account status.
• Escalate complex issues when appropriate.

Order-to-Cash Operations

• Support daily Order-to-Cash activities, including collections, cash application support, and account reconciliations.
• Ensure transactions are processed accurately and in accordance with company policies.
• Assist in month-end activities related to Accounts Receivable.
• Support documentation and standardization of OTC processes.

Process Improvement

• Identify opportunities to improve operational efficiency and process consistency.
• Participate in continuous improvement initiatives within the Shared Services organization.
• Support implementation of standardized procedures and best practices.

Reporting & Compliance

• Maintain accurate financial records and collection documentation.
• Generate reports related to collections performance and aging.
• Ensure compliance with company policies, internal controls, and financial procedures.

Qualifications

Education

• Bachelor's degree in Accounting, Finance, Business Administration, Economics, or a related field preferred.

Experience

• 2–4 years of experience in Accounts Receivable, Collections, or Order-to-Cash functions.
• Experience working in a Shared Service Center (SSC) or multinational company is preferred.
• Experience managing customer accounts and collections activities.
• Experience with ERP systems in a finance or accounting environment.

Technical Skills

• Understanding of Order-to-Cash processes.
• Knowledge of Accounts Receivable and Collections principles.
• Experience working with ERP systems such as:
• SAP
• Oracle
• JD Edwards (JDE)
• Other comparable ERP platforms
• Proficiency in Microsoft Excel.
• Strong analytical and problem-solving skills.

Languages

• English is considered a plus but is not required.

Work Environment

Employees must be able to perform the essential functions of the position with or without reasonable accommodation. This hybrid role is based in Monterrey, Nuevo León, requiring regular collaboration with local and regional teams. Daily responsibilities include extended computer use, virtual meetings, and interaction with ERP and financial systems.