Operations Senior Analyst

DiDi; Estado de México; On-site; MXN 480,000 - 720,000; Full time

Benefits offered by this job

Restaurant d'entreprise

Job summary

DiDi Global Inc. in Latin markets is seeking a Senior Analyst to support the Core Execution team in delivering high-quality campaigns and always-on traffic initiatives.

You will work with data to track performance, QA campaigns, and build dashboards that inform strategic decisions. With 3+ years of experience in business analytics or operations, you will translate insights into actionable recommendations for traffic allocation and optimization, maintain playbooks, and ensure consistent reporting

Qualifications

• 3+ years of experience in business analytics, growth operations, CRM, marketplace operations, or campaign execution.
• Strong SQL and Excel/Google Sheets skills; experience with BI tools such as Tableau, Looker, or Power BI is preferred.
• Fluent English and Spanish.
• Excellent project-management skills; the ability to manage multiple launches and priorities in a fast-paced environment.

Responsibilities

• Track campaign and always-on traffic performance across MX, CO, PE, and CR; identify trends, risks, and optimization opportunities.
• Build and maintain dashboards, recurring performance reports, and campaign post-mortems.
• Support campaign setup and execution QA, ensuring targeting, offers, timelines, and reporting are accurate before launch.
• Coordinate execution calendars, dependencies, and action items across local teams and cross-functional stakeholders.
• Partner with managers to prioritize analytical and operational support based on market needs and launch volume.
• Translate performance insights into clear recommendations for traffic allocation, targeting, and execution improvements.
• Maintain documentation, operating playbooks, and consistent reporting standards across markets.

Skills

Business analytics

Growth operations

CRM

Marketplace operations

Campaign execution

Tools

SQL

Excel/Google Sheets

Tableau

Looker

Power BI

Job description

About The Company DiDi Global Inc. is the world's leading mobility technology platform. It offers a wide range of app-based services across markets including Asia-Pacific, Latin America and Africa, including ride hailing, taxi hailing, chauffeur, hitch and other forms of shared mobility as well as auto solutions, food delivery, intra-city freight, and financial services.

About The Company DiDi Global Inc. is the world’s leading mobility technology platform. It offers a wide range of app-based services across markets including Asia-Pacific, Latin America and Africa, including ride hailing, taxi hailing, chauffeur, hitch and other forms of shared mobility as well as auto solutions, food delivery, intra-city freight, and financial services.
DiDi provides car owners, drivers, and delivery partners with flexible work and income opportunities. It is committed to collaborating with policymakers, the taxi industry, the automobile industry and the communities to solve the world’s transportation, environmental and employment challenges through the use of AI technology and localized smart transportation innovations. DiDi strives to create better life experiences and greater social value, by building a safe, inclusive and sustainable transportation and local services ecosystem for cities of the future.
For more information, please visit: www.didiglobal.com/news
About The Team/role The Senior Analyst will support the Core Execution team in delivering high-quality campaigns and always-on traffic initiatives. This role combines performance analysis, execution tracking, campaign QA, reporting, and project coordination across multiple markets.
In this experience, you will work with real business problems, using data to support strategic initiatives and help optimize key processes across DiDi Food. You will work in a fast-paced, collaborative, and learning-oriented environment, where your ideas and analyses will have real impact.
In this role, you'll be...

• Track campaign and always-on traffic performance across MX, CO, PE, and CR; identify trends, risks, and optimization opportunities.
• Build and maintain dashboards, recurring performance reports, and campaign post-mortems.
• Support campaign setup and execution QA, ensuring targeting, offers, timelines, and reporting are accurate before launch.
• Coordinate execution calendars, dependencies, and action items across local teams and cross-functional stakeholders.
• Partner with managers to prioritize analytical and operational support based on market needs and launch volume.
• Translate performance insights into clear recommendations for traffic allocation, targeting, and execution improvements.
• Maintain documentation, operating playbooks, and consistent reporting standards across markets.

We're eager to be in touch because you have...

• 3+ years of experience in business analytics, growth operations, CRM, marketplace operations, or campaign execution.
• Strong SQL and Excel/Google Sheets skills; experience with BI tools such as Tableau, Looker, or Power BI is preferred.
• Strong analytical judgment and ability to turn data into practical actions.
• Excellent project-management skills; able to manage multiple launches and priorities in a fast-paced environment.
• Fluent English and Spanish.
• Experience in multi-country Latin American operations is preferred.

You'll love working at DiDi because... We create user value
We strive to always create valuable experiences for our users in everything we do. Our focus is to always innovate new experiences that are safe, pleasant and efficient.
We are data-driven
We are strong believers in making informed decisions, that’s why we are data-driven. We can better navigate the business landscape strategically by analyzing valuable metrics.
Win-win Collaboration
Success is a team sport. When we work to help our partners and colleagues win, we win, too. While keeping everyone's best interest at heart, we communicate with candor and execute with excellence in all we do.
We believe in integrity
Integrity is at the very core of our business. We are people who always want to do the right thing. Our intentions are sincere, we speak our minds and listen to each other.
Growth
We always strive to do better. That means venturing beyond our comfort zones, learning from our mistakes, and helping each other grow.
Diversity and Inclusion
Diversity is one of our biggest strengths. Our differences are what make us distinct. We respect each other and believe in equal opportunities for all.
We are committed to building inclusive and diverse teams At DiDi, we believe that our differences are our biggest source of strength. That’s why we are committed to promoting equal opportunities to all candidates and employees as an Equal Opportunity Employer.
Employment and advancement decisions at DiDi are always made based on the needs of the position and the qualifications of the candidate. We do not discriminate against any employee or applicant based on their gender, age, sexual orientation, nationality, marital status, pregnancy/maternity, disability, race, religion and beliefs, or any other status protected by applicable laws wherever we operate.
We are committed to building inclusive and diverse teams, and a workplace that is free from discrimination and harassment, because that’s how we create better products and services, make better decisions and better serve the communities we’re a part of.