Operations Analyst

Draiver; México; Presencial; MXN 200,000 - 400,000; Jornada completa

Descripción de la vacante

A leading logistics technology firm in Mexico is seeking an Operations Analyst. The role focuses on trip execution, driver support, and client service. Candidates should have at least 1 year of experience in operations, strong problem-solving skills, and be proficient in Excel/Google Sheets. Bilingual in English and Spanish is a must. Join a dynamic team focused on operational excellence.

Formación

• Minimum 1 year of experience in customer service, support, or operations.
• Strong ownership and ability to solve problems independently.
• Ability to communicate effectively with internal and external stakeholders.

Responsabilidades

• Execute and monitor daily vehicle movement operations to ensure high-quality service.
• Provide support to drivers throughout the trip.
• Act as a key point of contact for clients.

Conocimientos

Customer service

Problem-solving

Effective communication

Excel / Google Sheets proficiency

Basic SQL knowledge

Educación

Currently enrolled in or graduated from a relevant degree program

Descripción del empleo

About the company

DRAIVER is an industry-leading self-learning logistics platform that enables vehicle movement planning, coordination, and execution. We streamline management by connecting businesses to transport services and independent contract drivers, simplifying employment with quick and direct access to jobs and drivers, GPS routing and tracking, as well as providing digital documentation and payment options. Our all-in-one application provides you with the tools to better drive your business.

Role Objective

We are seeking an Operations Analyst to join our dynamic team and contribute to the successful execution of daily operations. This role focuses on trip execution, driver monitoring and support, and delivering excellent service to our clients. The Analyst will also be responsible for sharing operational results with customers on a monthly basis and supporting continuous process improvements.

Main Responsibilities

• Execute and monitor daily vehicle movement operations to ensure a high-quality service for clients and drivers
• Provide support to drivers throughout the trip and ensure successful completion according to terms and conditions
• Act as a key point of contact for clients, providing updates, support, and sharing monthly operational performance reports
• Identify and tackle operational issues, proposing and implementing solutions to improve efficiency
• Collaborate in the creation and improvement of internal processes and routines
• Conduct basic analysis to generate insights and support decision-making

Key Requirements

• Minimum 1 year of experience in customer service, support, or operations
• Strong ownership and ability to solve problems independently
• Ability to communicate effectively with internal and external stakeholders
• Excel / Google Sheets proficiency (basic analysis and reporting)
• Basic SQL knowledge is a plus
• Advanced English and Spanish
• Currently enrolled in or graduated from a relevant degree program

Soft Skills Required

• Critical thinking and problem-solving
• Effective communication
• Resilience and adaptability
• Proactive and action-oriented
• Teamwork and multitasking
• Ability to work under pressure
• Self-awareness