Operador de Cuartos (Waldorf Astoria Riviera Maya)

Hilton Worldwide, Inc.; Cancún; Presencial; MXN 50,000 - 200,000; Jornada completa

Descripción de la vacante

Una empresa líder en hospitalidad en Cancún busca un Operador de Cuartos. El candidato ideal llevará a cabo el mantenimiento diario de habitaciones y pasillos, asegurando que todo esté en orden para brindar una excelente experiencia a los huéspedes. Se valorará la experiencia previa en roles similares y se espera una actitud positiva y compromiso con el servicio al cliente.

Formación

• Experiencia previa en un rol similar es ventajosa.
• Habilidades de comunicación son importantes.
• Capacidad de trabajar bajo presión.

Responsabilidades

• Realizar mantenimiento diario de habitaciones y pasillos.
• Implementar limpieza de mantenimiento programado.
• Mantener niveles acordados de repuestos para habitaciones.

Conocimientos

Actitud positiva

Compromiso con el servicio al cliente

Excelentes estándares de presentación

Capacidad de flexibilidad

Descripción del empleo

Job Number

Operador de Cuartos (Waldorf Astoria Riviera Maya) (HOT0C0FS)

Work Locations

Waldorf Astoria Riviera Maya Carretera Federal Cancun - Tulum Cancun 77569

A Room Technician is responsible for carrying out daily maintenance, maintaining stock levels, and ensuring rooms and corridors are in working order to deliver an excellent Guest and Member experience.

What will I be doing?

As a Room Technician, you are responsible for carrying out daily bedroom and corridor maintenance to deliver an excellent Guest and Member experience. A Room Technician will also be required to maintain stock levels, and ensure rooms and corridors are in working order. Specifically, you will be responsible for performing the following tasks to the highest standards:

• Carry out bedroom and corridor maintenance
• Implement programmed maintenance cleaning
• Cyclical carpet cleaning and floor polishing
• Maintain agreed stocks of replacement items for bedrooms and corridors
• Ensure guest rooms and corridors are in the required working order
• Report any health and safety issues on the floor
• Perform special projects and other responsibilities as assigned

What are we looking for?

A Room Technician serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

• Positive attitude
• Committed to delivering a high level of customer service
• Excellent grooming standards
• Flexibility to respond to a range of different work situations

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

• Good communication skills
• Ability to work under pressure
• Ability to work on their own
• Previous experience in a similar role

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!

Job

Engineering, Maintenance and Facilities