Onsite Solutions Engineer - CDMX

HireLATAM; Ciudad de México; Presencial; MXN 400,000 - 600,000; Jornada completa

Descripción de la vacante

A leading technology firm is seeking an Onsite Solutions Engineer in Mexico City to develop and maintain integrations for healthcare groups. Candidates should have strong Python skills and experience in customer engagement. The role involves building robust data pipelines and acting as the primary technical contact for customers. This full-time position offers a competitive salary of $4,000 - $5,000 USD/month.

Formación

• Proven track record building Python services or data-integration pipelines in production environments.
• Experience working directly with external customers or partners.
• Solid grasp of RESTful APIs, webhooks, and authentication standards.
• Ability to read and write basic SQL; familiarity with Postgres.
• Excellent written and verbal communication.

Responsabilidades

• Lead technical scoping calls with customer engineers and IT teams.
• Build robust Python components and data pipelines.
• Act as the primary technical contact during implementation.
• Produce clear API guides and sequence diagrams.
• Gather feedback from real-world deployments.

Conocimientos

Python services or data-integration pipelines

Customer engagement

RESTful APIs

Basic SQL

Excellent communication

Descripción del empleo

Job Title: Onsite Solutions Engineer - CDMX

Location: Onsite from Mexico City - CDMX

Position Type: Full-time, employee through Deel or similar EOR

Salary: $4,000 - 5,000 USD/month depending on experience

Schedule: Monday - Friday, 9:00am to 6:00pm Mexico Time

Job Overview

As a Solutions Engineer for our client, you sit at the crucial intersection of engineering and customer success. You will partner directly with healthcare groups to design, develop, and maintain the integrations that let their AI assistant plug seamlessly into each customer’s tech ecosystem - EHRs, practice‑management systems, voice systems, data warehouses, and more. You’ll write production‑grade Python code, advise customers on best‑practice architectures, and serve as their ongoing technical point of contact for anything related to integrations and data flow.

Responsibilities

• Discovery & Solution Design
  • Lead technical scoping calls with customer engineers and IT teams to map data sources, security requirements, and success criteria.
  • Translate business workflows into detailed integration specifications - REST APIs, webhooks, or event streams.
• Integration Development
  • Build robust Python components and data pipelines that connect to EHR (FHIR/HL7), CRM, voice systems, and third-party scheduling systems.
  • Write clean, testable code with strong logging, monitoring, and graceful error handling.
• Customer Enablement & Support
  • Act as the primary technical contact during implementation and lifelong account support for integration‑related questions or incidents.
  • Deliver hands‑on troubleshooting, performance tuning, and incremental feature enhancements.
• Documentation & Knowledge Sharing
  • Produce clear API guides, sequence diagrams, and sample scripts to accelerate future projects and empower customer teams.
  • Share patterns and reusable modules with internal engineers to expand our integration library.
• Continuous Improvement
  • Gather feedback from real‑world deployments to influence product roadmap and core platform capabilities.
  • Automate repeatable tasks (data mappings, validation tests, deployment templates) to shorten time‑to‑value.

Qualifications, Skills, and Key Competencies

Must‑Haves

• Proven track record building Python services or data‑integration pipelines in production environments.
• Experience working directly with external customers or partners - leading technical discussions, gathering requirements, and explaining trade‑offs.
• Solid grasp of RESTful APIs, webhooks, and authentication standards.
• Ability to read and write basic SQL; familiarity with Postgres or comparable relational databases.
• Excellent written and verbal communication - able to translate between clinical, business, and engineering stakeholders.

Nice‑to‑Haves

• Prior work integrating healthcare data standards (FHIR, HL7) or other regulated domains.
• Background in high‑growth SaaS or startup environments where you owned deliverables end‑to‑end.

Application Instructions

Application Disclaimer: Please Read Before Proceeding

To ensure a fair and efficient hiring process, all applications must meet the mandatory requirements listed in the job description.

Voice/Video Recording is REQUIRED
Your application cannot be considered without a voice or video recording. It must be at least 30 seconds long and in English. Submissions in any other language or missing a recording will be automatically disqualified.

Mandatory Knockout Questions
Each application includes knockout questions designed to verify minimum qualifications required by the client. If you answer "NO" to any of these, you will be immediately disqualified from the hiring process for not having the experience requested for the role. Please note that the citizenship question is also a knockout if you answer "YES" as we are only able to hire Latin American talent based in Latin America.

Apply Wisely
To maintain fairness, apply to no more than three jobs and only if you fully meet the listed qualifications. Applying to roles you don’t qualify for will not improve your chances and may affect future applications.

Check Your SPAM Folder
All important updates will be sent via email, so be sure to check your inbox and spam/junk folders to avoid missing any communication.

We appreciate your interest and look forward to reviewing your application!