NOC Engineer - 24/7 Cloud Ops & Incident Lead

Third-Party Job Posts; Ciudad de México; A distancia; MXN 549,000 - 916,000; Jornada completa

Descripción de la vacante

A leading hospitality software firm is hiring a NOC Engineer to ensure operational stability across their cloud environment. Responsibilities include monitoring systems, managing incidents, and collaborating with various teams. Ideal candidates should have 3+ years of experience in IT operations, strong communication skills, and familiarity with monitoring tools like DataDog and AWS services. This role offers growth opportunities in a fully remote environment.

Servicios

Monthly Wellness Fridays

Full Paid Parental Leave

Home office stipend

Formación

• 3+ years of experience in IT operations or related field.
• Strong understanding of escalation protocols.
• Experience in a 24/7 operations environment.

Responsabilidades

• Monitor alerting channels and validate alerts.
• Provide regular status updates during incidents.
• Execute documented runbooks for common issues.

Conocimientos

Monitoring tools (DataDog, PagerDuty, CloudWatch)

Incident response procedures

Networking skills

Communication skills

Documentation skills

Educación

Bachelor's degree in Computer Science or related field

Herramientas

AWS services (EC2, S3, CloudWatch)

Containerization (Docker, Kubernetes)

Terraform

Descripción del empleo

A leading hospitality software firm is hiring a NOC Engineer to ensure operational stability across their cloud environment. Responsibilities include monitoring systems, managing incidents, and collaborating with various teams. Ideal candidates should have 3+ years of experience in IT operations, strong communication skills, and familiarity with monitoring tools like DataDog and AWS services. This role offers growth opportunities in a fully remote environment.