NOC Engineer

Definity First; México; A distancia; MXN 200,000 - 400,000; Jornada completa

Descripción de la vacante

A nearshore technology partner in Mexico is seeking a NOC Engineer to join their remote team. In this role, you will be responsible for monitoring systems, troubleshooting tier-1 issues, and ensuring customer satisfaction through 24/7 support. Candidates should have experience in technical support, familiarity with monitoring tools, and advanced English communication skills. The position offers opportunities to grow within Cloud, Security, or DevOps paths.

Formación

• Previous experience in a tier-1 support or similar technical role.
• Familiarity with monitoring & incident tools.
• Basic knowledge of cloud and log tools.

Responsabilidades

• Manage on-call scheduling and incident escalations.
• Monitor systems and escalate as needed.
• Collaborate with teams to improve processes.

Conocimientos

Tier-1 Support Experience

Monitoring Tools (Datadog, Site24x7)

English Communication

Cloud Knowledge (AWS, Azure)

Herramientas

Opsgenie

Jira

Zendesk

Descripción del empleo

Overview

Keep systems running, safeguard uptime, and join a global team! We’re looking for a NOC Engineer to join our remote team. In this role, you’ll be the first responder for incidents—monitoring systems, troubleshooting tier-1 issues, and escalating to the right teams to ensure uptime and customer satisfaction.

Work Schedule: This role requires participation in a 24/7 support rotation, including overnight shifts, weekends, and holidays as needed.

Qualifications

What you bring

• Previous experience in a tier-1 support or similar technical role.
• Familiarity with monitoring & incident tools: Datadog, Site24x7, Opsgenie.
• Awareness of security platforms (Lacework, Crowdstrike) in monitoring mode.
• Basic knowledge of cloud (AWS, Azure, Apigee) and log tools (ELK).
• Experience with ticketing systems (Jira, Zendesk.
• Advanced English and strong communication skills.

Nice-to-have

• Exposure to identity management tools (Okta).
• Interest in growing toward Cloud, Security, or DevOps paths.

Responsibilities

• Manage on-call scheduling and incident escalations using Opsgenie.
• Monitor systems with enterprise tools (Datadog, Site24x7) and escalate as needed.
• Follow runbooks to troubleshoot infrastructure, applications, and IT issues.
• Collaborate with teams to improve processes and keep documentation up to date.
• Support user access via identity management tools (Okta).

About Definity

Founded in Monterrey, Mexico, Definity is a nearshore technology partner specializing in custom digital solutions, AI innovation, and business applications. With over two decades of expertise and a strong focus on client success, Definity empowers organizations worldwide to achieve real business results through modern technology.

Definity is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, pregnancy, veteran status, or disability status.