Network Admin Support

Confie; Tijuana; Presencial; MXN 273.000 - 455.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Competitive weekly salary

Legal benefits

Christmas bonus

Private medical insurance

Descripción de la vacante

Confie is seeking an IT Network Specialist to join our team in Tijuana. You will maintain a reliable, secure network, monitor performance, and resolve issues across our complex global network, focusing on Cisco routing and switching, MPLS and SD-WAN.

Responsibilities include configuring Cisco devices, documenting changes, coordinating after-hours maintenance, and managing outsourced vendors while delivering multiple projects on time. Fluency in English is required.

Formación

• Hands-on network experience with deployment, troubleshooting and monitoring of networks.
• Strong knowledge of Cisco technologies and routing/switching
• Experience with monitoring tools such as SolarWinds and SLR logs would be a plus

Responsabilidades

• Maintain network SLA standards and troubleshoot tickets.
• Configure Cisco devices (Routers, Switches, ASA) from scratch and deploy networks.
• Create and maintain documentation for all network systems and changes.
• Plan and execute after-hours network maintenance with minimal business impact.
• Manage outsourced network support vendors.
• Deliver multiple projects within deadlines and communicate progress to stakeholders.
• Evaluate and implement new technologies and procedures.

Conocimientos

Analytical skills

English proficiency

Problem solving

Team collaboration

Educación

CCNA Certification

Herramientas

SolarWinds

Auvik

syslog servers

Cisco Routers & Switches

Descripción del empleo

About our company

Confie is the largest independent personal lines insurance agency and broker in the United States—serving customers nationwide. In 2010, we established our Shared Services Center in Tijuana, Baja California, creating a world-class operation built to efficiently support our customers, drive innovation, and develop exceptional talent. Since then, our Mexico operation has become a vital extension of our organization, strengthening the work that powers our U.S. business and elevating the experience of customers across all 50 states. Today, more than 1,800 team members—both on-site and remote—help fuel our success with a focus on quality, consistency, and operational excellence.

Our growth reflects a deep investment in technology, continuous improvement, and—most importantly—our people. We foster an inclusive, fast-paced, and collaborative culture where employees are encouraged to grow and build long-term careers with a company shaping the future of insurance.

Learn more at www.confiemx.com

Job Description

To be a part of IT Network team who is responsible to maintain a reliable, secure and efficient network communication throughout a complex network system. Assist with day-to-day operations, monitor network performances, identify issues and their resolutions. The candidate must have knowledge and hands‑on experience with Cisco networks, MPLS, SDWAN, Cisco routing and switching standards and technologies.

Job Responsibilities:

• Maintain network SLA standards while troubleshooting day‑to‑day tickets, while pro‑actively monitoring and responding to prevent network related issues.
• Configuration of Cisco device (Routers, Switches, ASA) from scratch, perform tests and deployment of network presented.
• Responsible to oversee, create and maintain comprehensive documentation for all implemented network systems and update for each system change.
• Responsible to plan, manage, and execute after hour network maintenance with minimal or no impact to company operations.
• Responsible for managing outsourced network support vendors.
• Responsible to manage and deliver multiple projects within expected due dates, ensuring to keep all parties involved informed of progress /obstacle
• Evaluate, recommend, plan, and implement new technologies and procedures

Requirements:

• 3+ years of hands‑on experience in network deployment, managing/maintaining and troubleshoot networking protocols and technologies such as: Wide Area Networks, Local Area Networks, MPLS, DMVPN and SDWAN technology, Cisco Routing&Switching and other protocols such as BGP, EIGRP, TCP/IP, SMTP, HSRP etc. security appliances, wireless technology, Data Center experiences and other related technologies, or equivalent combination of education and experience.
• Experience with IP addressing, VLSM and IP routing protocols (EIGRP, BGP)
• Experience with Cisco technologies (Catalyst, ASR, Cisco ASA, Cisco AnyConnect)
• Experience with support tools such as industry standard network monitoring systems (SolarWinds, Auvik, syslog servers)
• Problem solving, troubleshooting, and analytical skills with the ability to define problems, collect data, establish facts and draw valid conclusion to respond to common and complex inquiries.
• Specialized knowledge: Cissco Certified Preferred (CCNA)
• English Level: Advanced

Benefits:

• Competitive weekly salary
• Legal benefits
• Christmas bonus
• Savings fund
• Profit sharing (PTU)
• Vacation days
• Vacation premium
• Extra paid days off
• Private medical insurance and preventative care
• Friendly work environment
• Financing and discounts at local restaurants and coffee shops
• Growth opportunities