NCG Eng Remote Operations Center (EROC)

Micron Technology, Inc.; Tlaquepaque; Remote; MXN 446,000 - 714,000; Full time

Benefits offered by this job

Medical, dental and vision plans

Paid time off

Paid holidays

Job summary

Micron Technology, Inc. is seeking an Engineering Remote Operations Center (EROC) Engineer to monitor global infrastructure, applications, and dashboards to maintain health and availability.

You will work with teams worldwide, leverage AI-enabled tools including Microsoft Copilot, and drive automation and knowledge management while delivering reliable, scalable operations and strong incident response capabilities.

Qualifications

• Bachelor's degree in computer science, IT, engineering, or related field.
• Proficiency in Linux and Windows operating systems.
• Strong analytical, problem-solving, communication, and interpersonal skills.
• Ability to collaborate in a fast-paced operational environment and participate in rotational on-call support.
• Demonstrated commitment to learning new technologies and continuously developing technical skills.

Responsibilities

• Monitor infrastructure, applications, and operational dashboards to maintain system health and availability.
• Troubleshoot incidents, perform root cause analysis, and collaborate with global teams for timely resolution.
• Support ticket triage, SLA compliance, workload management, and operational readiness.

Skills

Linux

Windows

Troubleshooting

Analytical skills

Communication

On-call

Education

Bachelors degree

Tools

Ansible

Kubernetes

OpenShift

Red Hat Satellite

Zabbix

AWS

Azure

GCP

Jenkins

Job description

Req ID:

JR114200 NCG Eng Remote Operations Center (EROC)

Our vision is to transform how the world uses information to enrich life for all.

Micron Technology is a world leader in innovating memory and storage solutions that accelerate the transformation of information into intelligence, inspiring the world to learn, communicate and advance faster than ever.

At Micron, we are building innovative technology that transforms how the world uses information. As an Engineering Remote Operations Center (EROC) Engineer, you will make a meaningful impact by helping us maintain reliable, efficient, and scalable engineering operations across global environments. You will collaborate with teams worldwide, leverage Microsoft Copilot and AI-enabled technologies, and continuously develop your technical expertise while driving operational excellence. Join us and help build the future of engineering operations!

Responsibilities

• Monitor infrastructure, applications, and operational dashboards to maintain system health, improve availability, and quickly identify potential issues.
• Troubleshoot incidents, perform root cause analysis, and collaborate with global teams to drive timely resolution and continuous improvement.
• Support ticket triage, SLA compliance, workload management, and operational readiness across engineering environments.
• Leverage Microsoft Copilot, Generative AI, automation, analytics, and intelligent monitoring tools to improve efficiency and enhance knowledge management.
• Create, maintain, and continuously improve technical documentation, SOPs, and operational processes that enable consistent service delivery.

Minimum Qualifications

• Bachelor's degree in computer science, Information Technology, Engineering, or a related technical field. (No more than 2 years of graduated).
• Proficiency in Linux and Windows operating systems, infrastructure technologies, and troubleshooting fundamentals.
• Strong analytical, problem-solving, communication, and interpersonal skills.
• Ability to collaborate effectively in a fast-paced operational environment and participate in rotational on-call support.
• Demonstrated commitment to learning new technologies and continuously developing technical skills.

Preferred Qualifications

• Experience with or exposure to Ansible, Kubernetes, OpenShift, Red Hat Satellite, Zabbix, or similar infrastructure tools.
• Knowledge of cloud platforms such as AWS, Azure, or GCP, along with virtualization and container technologies.
• Familiarity with ServiceNow, monitoring platforms, incident management practices, and operational support processes.
• Experience building or supporting automation, scripting solutions, CI/CD tools such as Jenkins, and AI-enabled productivity tools.
• Ability to drive operational excellence initiatives and collaborate effectively with global teams to create impactful solutions.

System Manager E1

Relocation Level: TBD

Before Getting Started Please review Micron’s Internal Job Application Policy on your regional PeopleNow Career Opportunities page before searching and applying for jobs. Note in particular that:

• Hiring managers may view your performance appraisals, original resume, transcripts or other performance-related documentation in your personal file. This information will be held in confidence.
• If you are selected to interview for a position, you must notify your direct supervisor before participating in the interview process.

"The specified role does not encompass the following responsibilities: Finalization of sales agreements or the execution of sales contracts is prohibited. The role also does not carry the authority to make definitive decisions regarding contracts, be it their conclusion or termination. Furthermore, the role is not designed to involve participation in pricing negotiations or the authorization of contracts. These activities fall beyond the permissible duties of the position."

As a world leader in the semiconductor industry, Micron is dedicated to your personal wellbeing and professional growth. Micron benefits are designed to help you stay well, provide peace of mind and help you prepare for the future. We offer a choice of medical, dental and vision plans in all locations enabling team members to select the plans that best meet their family healthcare needs and budget. Micron also provides benefit programs that help protect your income if you are unable to work due to illness or injury, and paid family leave. Additionally, Micron benefits include a robust paid time-off program and paid holidays. For additional information regarding the Benefit programs available, please see the Benefits Guide posted on Benefits | Micron Technology, Inc

Micron is proud to be an equal opportunity workplace and is an affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, age, national origin, citizenship status, disability, protected veteran status, gender identity or any other factor protected by applicable federal, state, or local laws.