MX3 Production Support Specialist (Global, 24x7)

Murex; Chihuahua; Presencial; MXN 279.000 - 446.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Medical insurance

Dental insurance

Life insurance

Global exposure

Descripción de la vacante

Murex is a global fintech leader delivering trading, risk management, and processing solutions. The Operate team provides critical client support to restore operations with minimal impact.

You’ll join a diverse, fast-paced environment and collaborate across Dev, Product, and Infra teams to resolve incidents and improve production readiness. Strong English, problem-solving, and Linux/SQL skills are essential.

Formación

• Experience solving technical issues and troubleshooting.
• Strong communication and presentation skills.
• Ability to work under pressure in operations and support scopes.
• Advanced English proficiency mandatory.

Responsabilidades

• Provide follow-the-sun support for technical issues across Internal, SaaS, and On-premises clients.
• Handle production incidents on the Mx3 platform with timely, accurate responses.
• Build technical expertise across MX.3 components for high-quality support.
• Collaborate with Dev, Product, DevOps, and Infrastructure teams on resolutions.
• Contribute operability feedback to Product teams from incidents during BAU.

Conocimientos

Java

Python

C#

Problem solving

English

Communication

Team player

Linux

Linux scripting

Herramientas

Sybase

Oracle

SQL

Bash

Descripción del empleo

Murex is a global fintech leader delivering trading, risk management, and processing solutions. The Operate team provides critical client support to restore operations with minimal impact.

You’ll join a diverse, fast-paced environment and collaborate across Dev, Product, and Infra teams to resolve incidents and improve production readiness. Strong English, problem-solving, and Linux/SQL skills are essential.