ML Data Analyst: Forecasting and NLP Insights

Hirebridge; Ciudad de México; Presencial; MXN 600.000 - 900.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Flexible Time-Off

Comprehensive Health benefits

Meal Vouchers

Bi-Weekly Meeting Free Days

Mentoring Programs

Training and Development programs

Virtual English Club

Descripción de la vacante

Sovos is seeking a Data Analyst to apply ML/AI tooling to global support data, build forecasting models for staffing and utilization, and surface insights with clear visualizations. You will develop LLM-based classification pipelines and work on text embeddings for semantic matching, while translating outputs into leadership-ready narratives.

Key duties include writing Python scripts for data cleaning and transformation, querying Snowflake for ad hoc questions, and partnering with the Analytics

Formación

• 3–5 years in a data analyst, ML analyst, or applied data science role.
• Strong Python skills across data cleaning, transformation, and visualization.
• Hands-on experience with Prophet or equivalent time-series forecasting library.
• Proven experience applying LLMs via API for classification tasks, including prompt engineering, output validation, and cost management.
• Familiarity with text embeddings and vector databases (Pinecone, pgvector, Snowflake Cortex, or similar).
• Solid SQL for analysis and validation (Snowflake preferred).
• Ability to communicate model outputs clearly to non-technical stakeholders.

Responsabilidades

• Build and maintain forecasting models for case volume, staffing, and utilization planning.
• Design and maintain LLM classification pipelines for CSAT, ticket routing, and escalation flagging.
• Develop and maintain text embedding and vector search workflows for semantic case matching and similarity search.
• Write Python scripts for data cleaning, transformation, and visualization.
• Query Snowflake to answer ad hoc business questions and validate model outputs.
• Translate ML outputs into clear narratives for ops managers and leadership.
• Collaborate with Analytics Engineer to ensure clean data inputs for models.

Conocimientos

Python

SQL

Time-series forecasting

LLMs

Text embeddings

Snowflake

Pandas

Plotly

Herramientas

Snowflake Cortex

Pinecone

Snowflake

Plotly

Descripción del empleo

Sovos is seeking a Data Analyst to apply ML/AI tooling to global support data, build forecasting models for staffing and utilization, and surface insights with clear visualizations. You will develop LLM-based classification pipelines and work on text embeddings for semantic matching, while translating outputs into leadership-ready narratives.

Key duties include writing Python scripts for data cleaning and transformation, querying Snowflake for ad hoc questions, and partnering with the Analytics