Mgr., It Service Networks, Global

Olympus; Xico; On-site; MXN 2,195,000 - 3,292,000; Full time

Benefits offered by this job

Annual bonus

401(k) with company match

Medical, dental, vision coverage

Wellbeing programs

Paid vacation and sick leave

Parental leave and adoption assistance

12 paid holidays

On-site daycare and facilities

Job summary

Olympus is seeking an IT Service Manager to drive global network services delivery, modernization programs, and cross-regional coordination. You will ensure alignment to global standards, security and compliance, and operational readiness with clear acceptance criteria.

The role focuses on WAN/SD‑WAN modernization, LAN/WLAN refresh, edge security, cloud connectivity, and observability/automation, collaborating with regional leaders and external partners to deliver measurable business outcomes.

Qualifications

• Bachelor's degree in IT/CS or related discipline.
• 5+ years managing enterprise network projects or service improvements in global/multi-regional environments.
• Experience across WAN/LAN/WLAN/SD‑WAN, security edge (firewalls/VPN/SASE), and core services (DNS/DHCP/IPAM).
• Proven ITIL service transition and change governance; strong stakeholder engagement.
• English spoken (advanced).

Responsibilities

• Lead global end-to-end delivery and coordination of network initiatives across regions.
• Establish and govern global project baselines, priorities and interdependencies.
• Define global operational acceptance criteria and ensure transition into Network Operations.
• Drive continuous improvement initiatives to reduce incidents and MTTR.
• Produce design artifacts, facilitate architecture reviews and CAB approvals.
• Coordinate MSP/OEM/carrier contributions; manage contracts and SLA adherence.
• Build business cases, track budgets, and realize cost savings and performance gains.

Skills

Project management

Global delivery

WAN/LAN/SD‑WAN

Security & compliance

Cloud networking

Network automation

Scripting

ITIL

Education

Bachelor's Degree in IT/CS

ITIL certification

Tools

Ansible

Terraform

Azure/AWS/GCP

Job description

Job Description

Accountable for driving successful delivery, standardization, and continuous improvement of global network services across all regions and locations. The role leads strategic upgrades, modernization programs, and transformation initiatives to ensure consistent execution, alignment to global standards, security and compliance requirements, and measurable business outcomes worldwide.

Working closely with the accountable Service Owner, regional IT leaders, operations teams, and key business stakeholders, the IT Service Manager ensures globally consistent network services while coordinating cross-region delivery, prioritization, and service transition. The role provides global governance, aligns regional execution to enterprise objectives, and ensures solutions are fully documented, operationally ready, and transitioned into support with clear acceptance criteria.

Key Responsibilities

• WAN / SDWAN modernization: global backbone uplift, policy-based routing, QoS.
• LAN / WLAN refresh: campus/branch/factory standards, NAC/802.1X, Wi‑Fi optimization.
• Edge & Security: NGFW, SASE/ZTNA adoption, micro-segmentation, secure remote access/VPN.
• Core Services: DNS/DHCP/IPAM (DDI) enhancements, NTP, load balancing (L4/L7).
• Cloud Networking: Azure/AWS/GCP connectivity (VNets/VPCs, peering, Transit Gateway), ExpressRoute/Direct Connect.
• Observability & Automation: telemetry, NetFlow/IPFIX, synthetic monitoring, config automation (Ansible/Terraform), API integrations.
• Resilience & DR: HA/geo‑redundancy, capacity headroom, failover testing.

Stakeholders: Service Owners, Service Managers, Process Managers, Provider Managers, Regional Delivery Leads, and external partners.

This role is aligned with Olympus’ Core Values: Patient Focus, Integrity, Innovation, Impact, and Empathy. Olympus is an equal opportunity employer committed to fostering a diverse, inclusive, and equitable workplace where all employees can thrive and contribute.

Job Duties

• Global Project Delivery & Cross-Regional Coordination
• Lead global end-to-end delivery and coordination of network initiatives across regions, ensuring alignment of plan, design, build, test, deploy, stabilize, and handover activities.
• Establish and govern global project delivery baselines, priorities, and interdependencies across regions, managing scope, timeline, budget, risks, assumptions, issues, and dependencies to drive consistent execution.
• Define global operational acceptance criteria and ensure structured transition into Network Operations and regional support teams with consistent documentation, runbooks, and support readiness.
• Service Improvement & Standardization
• Drive continuous improvement initiatives that reduce incident rates, MTTR, and change failures.
• Develop and enforce reference architectures, golden configurations, and lifecycle standards (hardware/OS/firmware).
• Champion simplification and standardization to reduce complexity and cost.
• Design Governance
• Produce high‑quality design artifacts (HLD/LLD, security controls, test plans).
• Facilitate architecture reviews and CAB approvals; ensure alignment with Zero Trust and security policies.
• Validate performance, scalability, and resilience through proof of concepts and pilot deployments.
• Stakeholder & Change Management
• Engage business units, regional IT, Security, Cloud, EUC, and Application teams to align global priorities, coordinate regional execution and minimize business disruption.
• Communicate global progress, regional risks, dependencies and outcomes through executive reporting and stakeholder governance forums.
• Lead post‑implementation reviews (PIRs) and embed lessons learned into future projects.
• Managed Service Provider (MSP) & Vendor Management
• Coordinate MSP/OEM/carrier contributions to project delivery (SOWs, deliverables, staffing).
• Run formal service reviews for project workstreams; enforce SLA, quality, and compliance obligations.
• Manage contracts/renewals relevant to project scope; drive competitive bids and benchmarking cost/performance.
• Financial & Benefit Realization
• Build business cases (TCO/ROI), track budgets (CAPEX/OPEX), and ensure benefit realization (cost savings, risk reduction, performance gains).
• Optimize run costs (circuits, licensing, support) through consolidation, rationalization, and modern platform adoption.
• Risk, Security & Compliance
• Identify and manage project risks; implement mitigating controls and contingency plans.
• Ensure compliance with internal policies and external frameworks (e.g., ISO 27001, NIST, SOX as applicable).
• Coordinate security testing (policy compliance, vulnerability remediation) and formal sign‑offs.
• Documentation & Knowledge Transfer
• Maintain accurate documentation: topology, standards, runbooks, test evidence, and CMDB updates for all CIs affected.
• Deliver training/KT sessions to operations and regional teams; ensure support readiness and monitoring coverage.
• Other responsibilities / duties as assigned.

Job Requirements

Must have:

• Bachelor’s Degree in Information Technology, Telecommunications, Computer Science, or a related discipline.
• Equivalent professional experience may be considered in lieu of formal education.
• 5+ years managing enterprise network projects or service improvements in global/multi regional environments.
• Demonstrated delivery of projects across WAN/LAN/WLAN/SD WAN, security edge (firewalls/VPN/SASE), and core services (DNS/DHCP/IPAM).
• Proven experience with ITIL service transition and change governance, strong stakeholder engagement.
• English spoken (advance)

Nice to have:

• Valid VISA and Passport
• Available to travel
• Hands on MSP/vendor/carrier management for project execution and operational readiness.
• Cloud networking (Azure/AWS/GCP) design and integration with on prem networks.
• Network automation (Ansible/Terraform) and scripting (Python/PowerShell).
• Experience in regulated environments (ISO 27001, SOX, PCI) and Zero Trust programs.

Certifications (Preferred but not mandatory)

• Project/Service: PMP or PRINCE2; ITIL v4 Foundation or higher.
• Networking: Cisco CCNP/CCIE, Juniper JNCIP/JNCIE, or equivalent.
• Cloud: AWS Advanced Networking, Azure Network Engineer, or similar

Why join Olympus?

We offer a holistic employee experience supporting personal and professional well-being through meaningful work, equitable offerings, and a connected culture.

Equitable Offerings you can count on:

• Competitive salaries, annual bonus and 401(k) with company match

• Comprehensive medical, dental, vision coverage effective on start date

• 24/7 Employee Assistance Program

• Free live and on‑demand Wellbeing Programs

• Generous Paid Vacation and Sick Time

• Paid Parental Leave and Adoption Assistance

• 12 Paid Holidays

• On‑Site Child Daycare, Café, Fitness Center

Connected Culture you can embrace:

• Work‑life integrated culture that supports an employee centric mindset

• Offers onsite, hybrid and field work environments

• Paid volunteering and charitable donation/match programs

• Employee Resource Groups

• Dedicated Training Resources and Learning & Development Programs

• Paid Educational Assistance

*US Only **Center Valley, PA and Westborough, MA Are you ready to be a part of our team? At Olympus, we are committed to Our Purpose of making people’s lives healthier, safer and more fulfilling. As a global medical technology company, we partner with healthcare professionals to provide best‑in‑class solutions and services for early detection, diagnosis and minimally invasive treatment, aiming to improve patient outcomes by elevating the standard of care in targeted disease states. For more than 100 years, Olympus has pursued a goal of contributing to society by producing products designed with the purpose of delivering optimal outcomes for its customers around the world. Headquartered in Tokyo, Japan, Olympus employs more than 31,000 employees worldwide in nearly 40 countries and regions. Olympus Corporation of the Americas, a wholly owned subsidiary of Olympus Corporation, is headquartered in Center Valley, Pennsylvania, USA, and employs more than 5,200 employees throughout locations in North and South America. For more information, visit . You Belong at Olympus We are deeply committed to fostering a respectful, fair, and welcoming workplace for all individuals, perspectives, and lifestyles. We believe in fostering a non‑discriminatory, inclusive work environment where everyone feels a sense of belonging, in full compliance with legal standards. Empathy and unity are core to our company culture, empowering employees to contribute fully and flourish. Let’s realize your potential, together. It is the policy of Olympus to extend equal employment and advancement opportunity to all applicants and employees without regard to race, color, national origin (including language use restrictions), citizenship status, religious creed (including dress and grooming practices), age, sex (including pregnancy, childbirth, breastfeeding, medical conditions related to pregnancy, childbirth and/or breastfeeding), gender, gender identity and expression, sexual orientation, marital status, disability (physical or mental) and/or a medical condition, genetic information, ancestry, veteran status or service in the uniformed services, and any other characteristic protected by applicable federal, state or local law.