Mexico City - Claims Analyst - Advanced English

Aon Corporation; Ciudad de México; Hybrid; MXN 420,000 - 620,000; Full time

Job summary

Aon in Mexico City is seeking a Casualty Claims Consultant to analyze complex casualty claims data, identify trends, and provide actionable insights to clients and internal stakeholders. This full-time hybrid role supports multiple business areas in our Global Capability Center.

You'll develop reports, dashboards, and executive summaries using Power BI and advanced Excel techniques, translate data into strategic recommendations, and coordinate with brokers, carriers, and teams to drive

Qualifications

• Bachelor's degree required; Sophisticated English to work with North America clients and brokers.
• Experience in insurance, risk management, brokerage, consulting, or claims administration.
• Desirable experience with Casualty Claims (Workers' Compensation, Automobile Liability, General Liability).
• Experience using Power BI; proficiency desirable.
• Strong Excel skills: data validation, error identification, reconciliation, and advanced data manipulation.
• Ability to analyze claims and operational data and translate findings into business insights.
• Experience developing reports, presentations, dashboards, and executive summaries.
• Strong communication and storytelling skills to present data clearly to diverse audiences.
• Project management and organizational skills; able to manage multiple priorities.

Responsibilities

• Review, monitor, and analyze casualty claims data.
• Apply claims management systems and reporting tools to validate information and support data quality initiatives.
• Build and maintain claims reports, dashboards, and presentations for clients and internal customers.
• Translate complex data into actionable recommendations for operational and business decision-making.
• Identify trends, claim patterns, and emerging risks through detailed data analysis.
• Prepare reports, presentations, and claims performance summaries for client meetings using storytelling insights.
• Coordinate project activities, status tracking, data requests, and information management.
• Collaborate with internal teams, carriers, and claims professionals to support continuous improvement initiatives.
• Assist in developing operational metrics and performance reporting frameworks.

Skills

Power BI

Excel

Data analysis

Reporting

Storytelling

Project management

Communication

North America clients

Education

Bachelor's degree

Tools

Power BI

Job description

Descripción de la publicación

Do you enjoy turning claims data into meaningful business insights? Are you passionate about improving claims operations while collaborating with clients and stakeholders to drive better outcomes?

This full-time hybrid position is based in our Mexico City office, with hybrid work options available after initial training of 3 months. The role supports multiple business areas and a phenomenal opportunity to join a collaborative and high-performing team in our Global Capability Center.

What the day will look like

As a Casualty Claims Consultant, you will support the effective management and analysis of casualty claims programs, helping clients navigate sophisticated claims' information while identifying trends, risks, and opportunities for improvement. You will work closely with brokers, carriers, and internal collaborators to ensure data accuracy, reporting excellence, and operational efficiency.

Key responsibilities include:

• Review, monitor, and analyze casualty claims data.
• Apply claims management systems and reporting tools to validate information, identify discrepancies, and support data quality initiatives.
• Build and maintain claims reports, dashboards, and presentations that provide meaningful insights to clients and internal customers.
• Translate complex data into actionable recommendations that support operational and business decision-making.
• Identify trends, claim patterns, and emerging risks through detailed data analysis.
• Support client meetings by preparing reports, presentations, and claims performance summaries using effective storytelling techniques.
• Coordinate project activities, including status tracking, follow-ups, data requests, and information management.
• Collaborate with internal teams, carriers, and claims professionals to support continuous operational improvement initiatives.
• Assist in the development of operational metrics and performance reporting frameworks.

Skills and experience that will lead to success

• Bachelor's degree and Sophisticated English level to work with North America clients and brokers.
• Experience within the insurance, risk management, brokerage, consulting, or claims administration industry.
• Desirable experience working with Casualty Claims, including Workers' Compensation, Automobile Liability, and/or General Liability claims.
• Experience using Power BI. Proficiency desirable.
• Strong proficiency in Microsoft Excel, including data validation, error identification, reconciliation, and sophisticated data manipulation.
• Ability to analyze claims and operational data and translate findings into substantial business insights and recommendations.
• Experience developing reports, presentations, dashboards, and executive-level summaries.
• Strong communication and storytelling skills with the ability to present data clearly to diverse audiences.
• Project management and organizational skills, including status tracking, follow-up coordination, and managing multiple priorities simultaneously.

How this opportunity is different

This role offers the opportunity to combine claims expertise with analytics, reporting, and business consulting. Rather than focusing solely on claims administration, you will help transform claims and risk data into strategic insights that support better decision-making for clients and business leaders.

Aon is in the business of better decisions

At Aon, we shape decisions for the better to protect and enrich the lives of people around the world. As an organization, we are united through trust as one engaged team, and we are passionate about helping our colleagues and clients succeed.

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